In this episode we tackle the persistent complaint "there are no good people anymore" and discover whether it's actually true. Andrew Uglow reveals the dual crisis facing automotive workshops: both a people shortage (quantity) and a skills shortage (quality), compounded by exponential technological change that no other trade has experienced. The discussion explores why applying financial management methodologies to human management doesn't work and why modern workers often lack foundational values and behaviors that must be actively "installed."

Andrew introduces a critical missing piece in workshop success: foremen need both high technical ability AND high people ability, yet the industry only trains for one. He unveils the Professional Foreman Method, a comprehensive training program launching October 2024 that teaches foremen how to lead people, install culture, have challenging conversations, and facilitate rather than push. The episode emphasizes that workshop success requires shared responsibility where technical excellence alone isn't enough without emotional intelligence and proper people management.

Andrew has a variety of free downloads and tools you can grab.

Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.

This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .