In recent years fierce debates surrounding a housing crisis has brought attention to the oft-ignored societal issue of homelessness in Aotearoa New Zealand. However, homelessness is a complex issue that is about much more than just having access to four walls and a roof. Dr Shiloh Groot, Senior Lecturer in Social Psychology at the University of Auckland, has been researching homelessness for over a decade, and advocates for a more humanistic approach to understanding and responding to homelessness. Shiloh speaks with The Policy Observatory’s Keri Mills.