"Move to a 3PL as fast as possible." - Max Hertan

Today in the Megaphone studio, Max and Evan explore the behind-the-scenes world of shipping, unpacking the options, processes, and research needed to best optimise your delivery experience.

Leveraging Max's first-hand experience with rapidly scaling e-commerce brand, Silvi, plus years of overseeing clients' good and bad shipping habits as Megaphone's Director, the boys get stuck into topics like:

— When to use a 3rd Party Logistics (3PL) company VS. When to run shipping in-house

— Streamlining shipping processes with 3PLs (& how to choose the right one)

— Creating the optimal customer experience

— How much shipping should cost relative to the product?

— The right and wrong circumstances to offer FREE shipping.

— Opening local, interstate and international distribution centres

— Testing and validating new markets before committing to international distribution.

**Resources mentioned:**

— Black Cart, Return Magic (for refunds), Gem Pages

We hope you enjoy the conversation! Want to join the discussion? Join our Facebook Community: MegaMinds (E-commerce growth community).  We'd love to chat with you! You can also message Max and Evan on LinkedIn.

Thinking about getting some advice on how to scale your business? Get in touch with Megaphone for a free strategy session.