18iT Presents

Shootin' the Breeze with MSPs - Chris Pottrell

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Summary

In this episode of Shootin' the Breeze with MSPs, Paul

Croker interviews Chris Pottrell, the Managing Director of Nebula IT. They
discuss topics such as AI, IT strategy, and the importance of cybersecurity in
growing a business. Chris shares his journey in the MSP industry and emphasizes
the value of IT communities and peer groups. The conversation concludes with
Chris recommending the song 'Unfinished Sympathy' by Massive Attack for the
podcast's Spotify playlist.


Takeaways

  • AI can be used to strengthen a business's offering and
    • improve efficiency, particularly in the areas of automation and security.
    • IT strategy should go beyond offering IT support and focus
      • on delivering value and results to customers.
      • Building a strong team and aligning them with the company's
        • vision and values is crucial for success.
        • IT communities and peer groups provide valuable support,
          • knowledge sharing, and networking opportunities for MSPs.
          • Cybersecurity should be a top priority for businesses, and
            • compliance with standards like Cyber Essentials is essential.
            • The journey of an MSP involves constant learning,
              • adaptation, and planning for growth and future challenges.

               

              Chapters

              00:00 Introduction and Background

              01:56 Preparing Clients for AI

              04:16 The Role of AI in Security

              08:19 Building a Strong Team and Company Culture

              13:19 The Evolution of IT Strategy

              21:20 Future Plans and Growth Opportunities

              24:07 The Importance of Cybersecurity

              27:21 The Value of IT Communities

              29:04 Adding a Track to the Spotify Playlist


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