In this episode of Shootin' the Breeze with MSPs, Paul
Croker interviews Chris Pottrell, the Managing Director of Nebula IT. They
discuss topics such as AI, IT strategy, and the importance of cybersecurity in
growing a business. Chris shares his journey in the MSP industry and emphasizes
the value of IT communities and peer groups. The conversation concludes with
Chris recommending the song 'Unfinished Sympathy' by Massive Attack for the
podcast's Spotify playlist.
AI can be used to strengthen a business's offering andimprove efficiency, particularly in the areas of automation and security.
IT strategy should go beyond offering IT support and focuson delivering value and results to customers.
Building a strong team and aligning them with the company'svision and values is crucial for success.
IT communities and peer groups provide valuable support,knowledge sharing, and networking opportunities for MSPs.
Cybersecurity should be a top priority for businesses, andcompliance with standards like Cyber Essentials is essential.
The journey of an MSP involves constant learning,adaptation, and planning for growth and future challenges.
00:00 Introduction and Background
01:56 Preparing Clients for AI
04:16 The Role of AI in Security
08:19 Building a Strong Team and Company Culture
13:19 The Evolution of IT Strategy
21:20 Future Plans and Growth Opportunities
24:07 The Importance of Cybersecurity
27:21 The Value of IT Communities
29:04 Adding a Track to the Spotify Playlist