Should AI shape your operating model? 

Eventually, it has to. 

You can start by adding AI tools to existing processes but the real opportunity comes when you step back and ask, "If AI could do a large portion of our operational work how would we design this organization from scratch?" 

The organizations that ask that question early will be the ones that build the next generation of service delivery. For governments especially, that could mean something incredibly powerful: 

• faster services 

• consistent decisions 

• better outcomes for citizens.