Join Amas and Bob as they discuss eliminating phone calls from contact centers:

Before you join the movement to eliminate phone calls from your contact center you should listen to this.

 

Select quotes.

• "I think they are trying to kill the phone call because they're expensive...."
• "Is frontier airline the model for customer service?"
• "At the end of the day, if I think of the best phone call I have ever had with a customer service agent, I still wish had never happened...."

And much more

Contact Amas and Bob.

http://linkedin.com/in/amastenumah/

https://www.linkedin.com/in/bobfurniss/