What should you do when you have made a mistake, personally or professionally? What is the best way to proceed when you have done something that hurt or harmed someone? How should you handle a relationship that is experiencing a contentious clash or a cordial but strained dynamics -- or one that has no contact at all?

Learn how to access whether a relationship is worth mending. Not all relationships should be mended; some relationships are better mourned. Develop your ability to determine whether or not to apologize. Explore how to hone the art of apologizing. Learn the four-step process of making an authentic apology -- one that is both heart-felt & effective: acknowledge, apologize, remedy & reassure.