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Should You Use AI to Answer Phone Calls?
AI phone answering tools are becoming more popular, but they're not a one-size-fits-all solution.
StubGroup CEO John Horn breaks down the real-world pros and cons of using AI to answer inbound phone calls.
Based on firsthand experience working with businesses of all sizes, from small local companies to large enterprises, he explains when AI phone answering works well, when it causes problems, and what you should consider before rolling it out.
You’ll learn:
-Why businesses are adopting AI for inbound calls
-Where AI performs well and where it fails
-How data, training, and call volume affect success
-The impact on customer experience and reputation
-Why generational differences matter
-A framework to decide if AI is right for your business
AI can unlock massive scalability and cost savings, but it can also frustrate callers and cost you leads if implemented too early or without proper training.
Get your free marketing consultation from StubGroup: https://stubgroup.com/
Chapters
00:00 Should You Use AI to Answer Phone Calls?
00:28 Why Businesses Are Turning to AI Call Answering
01:21 Answering Every Call 24/7
01:38 Cost Savings and Scalability
01:53 AI for Call Routing vs Traditional Phone Menus
02:41 Is AI Actually Good at Answering Calls Today?
03:09 Why Small Businesses Often Struggle with AI
03:39 Where AI Works Well for Larger Businesses
04:35 Training, Mistakes, and Lost Opportunities
05:00 Generational Differences in AI Call Experience
05:53 How to Decide If AI Is Right for Your Business
06:25 Reputation and Industry Sensitivity Considerations
07:00 Final Thoughts on AI Phone Answering
Connect with StubGroup on Social Media:
--------------------------------------------------
🐦 Follow us on X: https://x.com/stubgroup
📱 Like us on Facebook: https://www.facebook.com/StubGroup/
👥 Connect with us on LinkedIn: https://www.linkedin.com/company/stub-group/
📷 Follow us on Instagram: https://www.instagram.com/stubgroupadvertising/
View all episodes
By StubGroupAI phone answering tools are becoming more popular, but they're not a one-size-fits-all solution.
StubGroup CEO John Horn breaks down the real-world pros and cons of using AI to answer inbound phone calls.
Based on firsthand experience working with businesses of all sizes, from small local companies to large enterprises, he explains when AI phone answering works well, when it causes problems, and what you should consider before rolling it out.
You’ll learn:
-Why businesses are adopting AI for inbound calls
-Where AI performs well and where it fails
-How data, training, and call volume affect success
-The impact on customer experience and reputation
-Why generational differences matter
-A framework to decide if AI is right for your business
AI can unlock massive scalability and cost savings, but it can also frustrate callers and cost you leads if implemented too early or without proper training.
Get your free marketing consultation from StubGroup: https://stubgroup.com/
Chapters
00:00 Should You Use AI to Answer Phone Calls?
00:28 Why Businesses Are Turning to AI Call Answering
01:21 Answering Every Call 24/7
01:38 Cost Savings and Scalability
01:53 AI for Call Routing vs Traditional Phone Menus
02:41 Is AI Actually Good at Answering Calls Today?
03:09 Why Small Businesses Often Struggle with AI
03:39 Where AI Works Well for Larger Businesses
04:35 Training, Mistakes, and Lost Opportunities
05:00 Generational Differences in AI Call Experience
05:53 How to Decide If AI Is Right for Your Business
06:25 Reputation and Industry Sensitivity Considerations
07:00 Final Thoughts on AI Phone Answering
Connect with StubGroup on Social Media:
--------------------------------------------------
🐦 Follow us on X: https://x.com/stubgroup
📱 Like us on Facebook: https://www.facebook.com/StubGroup/
👥 Connect with us on LinkedIn: https://www.linkedin.com/company/stub-group/
📷 Follow us on Instagram: https://www.instagram.com/stubgroupadvertising/