<p>In this episode we get into why empowering GMs unlocks better performance, how technology can fix the broken bookings experience, and what transparent communication from boardroom to ground level actually looks like. We also talk about BrewDog and Leon. And we ask why the industry is still so uncomfortable talking about money.</p>

In this episode we get into why empowering GMs unlocks better performance, how technology can fix the broken bookings experience, and what transparent communication from boardroom to ground level actually looks like. We also talk about BrewDog and Leon. And we ask why the industry is still so uncomfortable talking about money.

Should Your GM be off the Rota?

<p>The Ops Club is a no-nonsense look at how hospitality really runs. Tom and Travis have spent 20 years across everything from big-brand rollouts to tiny independents. We talk shop - what worked, what didn’t, and what we’d do tomorrow. Expect honest stories from our own operations, plus conversations with awesome industry guests who’ve actually been there and done it.</p>

Business

The Ops Club is a no-nonsense look at how hospitality really runs. Tom and Travis have spent 20 years across everything from big-brand rollouts to tiny independents. We talk shop - what worked, what didn’t, and what we’d do tomorrow. Expect honest stories from our own operations, plus conversations with awesome industry guests who’ve actually been there and done it.

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Should Your GM be off the Rota?

Should Your GM be off the Rota?