The Ops Club Podcast

By Travis Fish

The Ops Club is a no-nonsense look at how hospitality really runs. Tom and Travis have spent 20 years across everything from big-brand rollouts to tiny independents. We talk shop - what worked, what d... more

· Business

Download on the App Store

Download on the App Store

Get it on Google Play

FAQs about The Ops Club Podcast:

How many episodes does The Ops Club Podcast have?

The podcast currently has 6 episodes available.

The Ops Club Podcast episodes:

December 16, 2025 Maria McCann on Building Iconic Brands with Heart, Soul and High Standards
Maria McCann’s story is pure hospitality - starting as a trainer at Hard Rock Café, stepping up through The Living Room, helping launch Shake Shack into the UK, and now shaping the next chapter of Blacklock. We talk about what it takes to grow a brand with heart and soul, leading from the floor up, and how she’s kept that same love for service through every stage of her career.
...more
1h 18min
November 20, 2025 Pork Pies & Prompt Engineering with Matt Grimshaw
Matt Grimshaw, the founder of Youda and a passionate pub snack enthusiast, joins us to discuss everything from bar snacks and bots to the future of AI in hospitality. The conversation covers topics ranging from pork pies to prompt engineering, exploring how AI agents could play a role in running your business in the near future. A must-listen for anyone curious about how AI can genuinely benefit the hospitality industry.
...more
1h 13min
November 07, 2025 Natasha Waterfield on Building Tribes and Turning Culture into Performance
Natasha Waterfield’s career doesn’t follow the usual path - from starting in the engineering industry to HR, then on to both the People director and COO seats at The New World Trading Company. We talk about what really happens when you move from the people team to the operations floor, how leadership changes when you’re the one making the calls, and why she’s always wanted to be where it actually happens - not just supporting from the side.
...more
1h 8min
October 24, 2025 Ice and Blue Roll!
This one’s just us – Travis and Tom – no guest, no script, just a proper chat. We go back to where it all started – our own routes through hospitality – and talk honestly about what shaped us as operators. We unpack what being a “proper operator” really means, and why that phrase still resonates. It’s part reflection, part therapy, and part reminder that great operations is still about people, pride, and getting the details right – whether it’s ice, blue roll, or how you show up for your team.
...more
1h 1min
October 16, 2025 From Banking to Fine Dining to SaaS with Dani El Zein (Co-founder of Supy)
Dani El Zein’s career has zig-zagged through worlds most people never bridge — banking, fine dining, and now hospitality tech used in over 3,000 locations globally. We get into how his financial brain meets his operator heart, what happens when you scale premium restaurants, and how that led him to build software operators actually want to use. It’s part strategy, part storytelling… and part proper inventory geekery. Wait until you get to the bit about over-portioning mushrooms and matcha.
Shoutout to - Supy.io - The Data-Driven Inventory Management Software - Cut Costs, Reduce Waste, & Maximise Profits In Your Multi-Branch Hospitality Business.
...more
54min
October 07, 2025 4 Decades of Hospitality with Bruce Isaacs
We planned to open with a “what this podcast is about” intro. Then we sat down with Bruce Isaacs and changed our minds. Bruce has lived four decades of UK hospitality - starting before casual dining existed, converting pubs into all-day brasseries, co-founding Ed’s Easy Diner, and later diving into learning tech and AI. The stories are huge, the lessons are practical, and the energy is pure Bruce! This is an operator’s masterclass disguised as a conversation.

Produced by Elliott Mckay.
Recorded at 21 Soho.
...more
1h 14min

FAQs about The Ops Club Podcast:

How many episodes does The Ops Club Podcast have?

The podcast currently has 6 episodes available.