In our second episode to be produced in partnership with the Customer Engagement Platform Emarsys, part of SAP, we discuss the findings of their 2021 Loyalty Index.

We welcomed back from Emarsys, Payal Hindocha, Director of Customer Engagement Solutions GTM and we were also joined online by a panel of retail experts from North America. In New York was Carol Schuster, Business Information and Technology Adviser of Lafayette 148 New York. From Montreal, Canada, was Angelo Rubino, Vice President of Rubino Shoes. And then finally in Chicago was Jason Goldberg, Chief Commerce Strategy Officer at Publicis Communications and co-host of top e-commerce podcast, The Jason and Scot Show.

For more information about the Emarsys Loyalty Index and the Emarsys Retail Revival festival, visit https://emarsys.com/