Russell Goldsmith is joined by Martin Hill-Wilson, Founder of Brainfood Consulting, Alistair Burton, an expert in Interaction Analytics at Genesys, and Sharon O’Dea, Co-founder of Lithos Partners to discuss the topic of Customer Experience within the Insurance Industry.

This episode was produced in partnership with Genesys.

Show 64 - Does the Insurance industry care enough about CX?

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The first of four episodes recorded at Money20/20 Europe, that we produced in partnership with Remote, the global HR platform. The event took place at the RAI in Amsterdam, and we recorded our interviews on 4-5 June. Our guests for this episode, which covers some of the key announcements from this year's event plus the latest news in cross border payments, embedded finance and lots more, were: 

1/ Scarlett Sieber, Chief Strategy & Growth Officer, Money20/20
2/ Alexandra Johnson, Chief Payments Officer, Nium
3/ Jakob Pethick, Chief Commercial Officer, YouLend
4/ Hana Rolles, UK CEO, Paynetics
5/ Andy Davies, Global Head of Payments, Endava
6/ Justin Poiroux, Co-Founder and CTO, Yellow Card App

Show 213 - Money20/20 Europe 2024 – Part 1 of 4

In the latest episode of our Unicorn Leaders series, Russell Goldsmith and Debbie West were joined online from New York by Jonathan Cherki, CEO of Contentsquare, a leading digital experience analytics platform. Founded in 2012, the company achieved unicorn status in January 2020 and reached a valuation of $5.6 billion, following a raise of $600 million dollars in 2022.

Show 212 - Unicorn Leaders - Jonathan Cherki, CEO, Contentsquare

This episode was recorded at the Arabian Travel Market in Dubai, and was produced in partnership with Cinnamon Life as they showcased Cinnamon Life at City of Dreams Sri Lanka – the new integrated resort that is set to transform the city of Colombo when it opens later this year.
We spoke with:
1/ Mikael Svensson, CEO, Cinnamon Hotel and Resorts
2/ Suresh Rajendra, President, Leisure Group, John Keells Group
3/ Kamal Munasinghe , Area Vice President for Colombo City Hotels & General Manager – Cinnamon Grand, Cinnamon Hotel & Resorts

Show 211 - Redefining luxury hospitality at the Arabian Travel Market

In the latest episode of our Unicorn Leaders series, Russell Goldsmith and Debbie West were joined online from New York by David Obrand, the CEO of Salesloft, the AI powered revenue orchestration platform. Founded in 2011 by Kyle Porter and David Cummings, the company achieved unicorn status early in 2021. And then when Vista Equity Partners came on board as well, it raised the valuation of the business to $2 .3 billion.

Show 210 - Unicorn Leaders - David Obrand, CEO, Salesloft

Debbie West speaks with internal communications leaders about the challenges of managing the flow of information inside organisations. They discuss how to enable effective communication processes while minimising noise and distraction.

Our guests were:
1/ Keith Berman, Strategic Communications Leader
2/ Natalie Lambracos, Communications Manager, Protiviti
3/ Niamh O'Grady, Head of Marketing - UK, PageGroup

Show 64 - Does the Insurance industry care enough about CX?

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