Process and Product Quality Assurance is a critical process area within the CMMI. It is the leading economic indicator of success when assessing whether process change will be successful. Successful implementation requires that you understand your organization's culture. Show One features an interview with Will McKnight (pictured) of Next Level Consultants. Next Level Consultants can be found at: www.nextlevelconsultants.com You can contact Mr. McKnight at [email protected] Comments on the podcast and SPaMcast can be emailed to [email protected]. Rough versions of the essay and other working articles can be found at [email protected] My Podcast Alley feed! {pca-66dd681d07991ed3b86a108fd6b15024}