SimpleBiz360™ Podcast

After three and half decades of examining bad customer experiences, three business behaviors consistently appear at the epicenter of all that goes wrong.

In the end, customer satisfaction, and business growth, comes down to executing three simple tasks. Consistently say “YES” to three basic tasks, and enjoy the business health that will follow.

1. Acknowledge each customer inquiry.
2. Follow up on each customer inquiry.
3. Follow through on each customer inquiry.

Thank you for listening to, and watching our podcasts over the past five years. We hope the mindset of “continuous improvement” will become your business partner. Cheers!

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#3bti5m #3biztips 
How many well-intentioned thoughts never convert into actions? Better yet, how many times do we convince ourselves that we actually executed these actions?

After 35 years of closely observing various business situations, it appears the divide between thoughts and actions is growing wider. Who really knows the reasons why, but the trend is crystallizing right before my eyes. Many times, we think we said hello, but we didn’t. Or, we think we volleyed a reciprocating question, but it never came out of our mouth. Or, we think we
sent that email, when in fact we did not! This trend seems to be affecting our professional and personal lives. As the Experience Economy puts more, and more weight on impressions from the transactional micro-journeys, the necessity to parlay thoughts into actions grows stronger for each professional operator. Join us for an “out of the box” episode that will stimulate some thinking, and actions.

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Companies like having “LEADERS” on their team. So do customers. 

Leadership gets in front of the mission, and then leads. Customers pay good money for business stewards who can manage their purchases in the same fashion. Considering each customer buying experience contains dozens of micro-journeys, then it behooves vendors to learn how to initiate big, and small components that create the customer experience. In other words, vendors should initiate everything from simple greetings, all the way up to detailed follow up. The more vendors can initiate, the less vendor responding has to be performed. Less responding creates happier customers, and better customer experiences. Why? Because vendor leaders who are initiators demonstrate good stewardship over customer investments. Get in the habit of initiating in all components of customer care. Start by saying hello to your customers (by name) before they say hello to you. Enjoy!  

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Kelly Johnson shares her commitment to making a difference for people, and the for the future.

Athlete. Competitor. Creator. Founder. Philanthropist. Fundraiser. Giver. Kelly Johnson deserves all these descriptions. However, “Encourager” is my favorite way to paint a portrait of Kelly. Whether it is through her foundation, or her weekly podcast, Kelly Johnson is always finding ways to encourage others to fulfill their potential. Join us for this “feel-good” episode that centers on paying gratitude forward, and inspiring others.

KJF WEBSITE: http://www.kjfwi.org/
KJF LINKEDIN PAGE: https://www.linkedin.com/company/kelly-johnson-
foundation/
DAILY GRIND PODCAST: https://www.direct.me/dailygrindpod

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Do you live to work, or work to live? No matter what your answer is, we encourage you to adopt a healthy balance between life and work.

Have you ever given this topic much thought? After all, automobiles give us years of extended service, and smooth rides, simply by being taken care of properly. What about people? Are we that much different? Human bodies are complex, and wonderfully made, and they too will tend to operate more smoothly if they are taken care of properly. As we near the end of our weekly podcast, we encourage you to imagine a routine workday that goes better, simply because your body is in better health. We contend that a healthy diet, and regular exercise will lead to a better day on the job. It’s time to start changing your body if you want to maximize your workday experience. Have a great day!

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What usually happens when wholesale vendors reduce decision complexities for retail buyers? The answer is growth. Why? How? Join us as we take a look at these answers. 

In Episode 226 we highlighted a concept we put to the test with 550 potential retail dealers. Now, 31 weeks later, we are sharing our exciting results with you. The magic of these results is directly tethered to a customer-centric formula that respects the time of buyers. 2014 was the
first time I ever tried deploying this concept. One year later this approach generated an additional $72,000 of personal income for me. We are excited to share this idea, and our recent results. Cheers!

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Societal trends continue to replace, and affect the best practice mindsets of the 2024 marketplace.

Paying attention, listening, hearing, and delivering exceptional customer service is fading into the 2024 sunset. Why? There could be many reasons, but one is the awful practice of answering our social media dings! From the board rooms to the service desks, to executive suites and loading docks, workers are disrupting business flows to check in on our social media. This
alienates customers, causes money-losing problems, and hurts the reputation of our businesses. What started in homes, at dinners, holiday gatherings and backyard get-togethers, is quickly infecting the commerce landscape. We encourage spouses, parents, relatives, teammates, associates, executives, and sales reps to BE IN THE PRESENT! Experience the experiences of life and work.

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Simple. Logical. Satisfying. Desired. So why is common sense often overlooked by companies?

Company-centric enterprises often bypass logical, and customer-pleasing processes in favor of the almighty dollar. Customer-centric businesses often inject simple, logical, and satisfying machinations in favor of delivering superior, transactional experiences. Customers love this approach, and they will reward vendors who demonstrate an affection for common sense. Join us as we unpack this topic. Cheers!

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Tiffany Luck shares valuable insights about her journey to become a business owner.

We are privileged to hear this story of vision, self-confidence, planning, determination, bouncebackability, and regret. It all started by embracing work as a profession, and not just a job. Coupling this professional attitude with transferrable skills, and fueled by an adventuresome mindset, Tiffany carved her path to workplace independence. What is Tiffany’s only regret? The answer is not becoming a business owner earlier in her career. We hope Tiffany’s zest for life will serve as a contagious spark for many viewers and listeners!

WEBSITE: https://tiffanyluck.glossgenius.com/

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Behind the scenes, “mindsets” create the rudder for the majority of business leadership.

Rigid dispositions can benefit, or damage companies. Closed mindedness is one of those damaging postures that can play havoc with delivering healthy, and satisfying, customer experiences. How many times have heard, “we can’t do that” ring from the boardroom. Often times we hear this response, because it is just easier to keep things status quo! This show
encourages our audience to flip “CAN’T DO” around, and start adopting a daily mindset of “JUST CANDO” it! It is really quite simple to do! Customers love it!

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