• Why disruption in healthcare often means simplifying, not complicating.
• The critical role of Senior Solutions Advisors as navigators, educators, and advocates.
• Real-world stories: from a weight loss patient’s experience to common Medicare misunderstandings.
• How word-of-mouth becomes the best marketing strategy when patients feel truly cared for.
• Scott’s challenge to SSAs: prioritize patient contact, ask deeper questions, and don’t be afraid to admit when you don’t know—just commit to finding the answer.
• Why employers and patients alike need value-based care models that prioritize health outcomes over hospital incentives.

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