Sit Down Startup

Lessonly is powerfully simple software that helps teams learn. Co-Founder and CEO Max Yoder chats with Zendesk’s Tiffany Apczynski  on all things empathy. They explore how education can be used to build the new generation of leaders that the world needs. Tune in to hear the pair talk:

• Tying ROI and behavioral change to software 
• How to boost confidence and competence with communication
• Living whatever you’re asking your team to do
• Letting go of perfectionism and tapping into play

Mindler believes that everyone should have access to mental health services. In this episode, Mindler COO, Magnus Pettersson sits down with Zendesk’s Warren Levitan at a time when distress is on the rise. They chat about the importance of the first interaction with customers, and defining best in class CX in the world of startups and mental health. Listen to learn: 

• The journey towards making mental health accessible remotely
• How customer experience can plays a role in their services and the importance of 
• Valuable lessons on scaling a growing startup
• The role of empathy in strengthening customer trust

CodeSignal is the first company to build an objective skills-based platform for recruiters and employers. In this episode, Co-Founder, Sophie Baik, chats with Ryan Nichols of Zendesk, about avoiding biases, and pivoting business strategy based on customer feedback.

Listen in to learn: 

How to hire an effective remote team

Why bias in the hiring process can damage startup culture

The value of listening to customer feedback

Zenni Optical’s Chief Product Officer, Bai Gan, sits down with Kristen Durham of Zendesk—from their remote home offices in California. The pair chat about Zenni Optical’s growth journey, from the days of building a bootstrap startup to navigating the tides of 2020.

In this episode, find out: 

How to listen to your customers in order to predict trends

The importance of investing in a direct to consumer strategy

Lessons on building a business during the dot com crisis

Lemlist is an email outreach platform helping sales teams, agencies, and B2B businesses stand out in a crowded inbox. Speaking across the pond, France-based CEO and Co-Founder, Guillaume Moubeche, is in conversation with Prelini Udayan-Chiechi, Zendesk’s VP of Marketing, EMEA in London. Together, they chat about: 

- Prospecting techniques, and the “right time” to reach out—even during a pandemic

- The undervalued power of empathy in sales

- Aligning sales and support strategies

Anthony Kelly is the Co-Founder and Chief Customer Officer of Glofox, an intuitive gym management software solution, which enables entrepreneurs to grow their own fitness business. From his home office in Dublin, Anthony chats with Zendesk’s Chief Marketing Officer (and fitness lover), Jeff Titterton. They discuss delivering experiences in a shifting world, including:

- Anthony’s tried-and-tested motto: “When the customer wins, we all win”

- Why the virtual fitness format is here to stay 

- How Glofox is evolving their customer base from boutique to enterprise gyms

Tymeshift’s Chief Brand Officer, Elisa Reggiardo, sits down with Zendesk’s Senior Director of Content and Event Marketing, Sarah Reed. While continents apart, the pair catch up on: 

Why support gets deprioritized by founders, and the power of support leaders driving efficient and engaged teams

The unique startup challenge: balancing team culture with growth and change

Making the most of workforce management solutions to build teams of all sizes

Derek Andersen is the Co-Founder and CEO of Startup Grind, a global community for educating and connecting entrepreneurs. He chats with Marcio Arnecke, Zendesk’s VP of Regional Marketing AMER, on the value of investing in community, especially in a post-COVID world.

Aura Founder and CEO, James Gutierrez, sits down with Zendesk CFO, Elena Gomez, to share Aura’s mission to provide affordable, credit-building loans to working families in America. While pretending to sip cortados in a coffee shop, they chat:

• James’s personal journey building Aura, and his motivation to open doors for low-income families
• Adapting to COVID-19 by arming customers with “moral collateral”, making customer experiences more digital, and offering “pay what you can” options
• Leading with compassion, and how empathy drives Aura’s startup culture—and success