In this episode of the Sitting with Sue podcast, host Sue Taylor interviews Mark Gayler, a distinguished catastrophic personal injury solicitor from Minster Law. They discuss Mark’s extensive career, focusing on his expertise in amputations, fatal accidents, and serious orthopaedic injuries. The conversation covers the complexities of reserving and evaluating claims, the necessity of collaborative approaches between claimant lawyers and insurers, and rehabilitation strategies. Mark shares insightful examples from his practice, emphasizing the importance of early intervention and support to improve recovery outcomes for clients with life-changing injuries.

00:00 Introduction and Guest Introduction

00:33 Mark Gayler's Career Journey

01:34 Understanding Catastrophic Injury Claims

03:09 Expert Evidence and Its Impact

07:42 Case Studies and Practical Insights

10:33 Collaborative Approaches in Claims

16:37 Final Thoughts and Key Takeaways

17:50 Contact Information and Closing Remarks

#Personalinjuryclaims #insuranceclaims #casualtyinsurance #insurance #claims # CILA #CII  #catastrophic injuries

Visit my website at www.suetaylor.co.uk

In this episode of Sitting With Sue, Sue Taylor interviews Angela Walker, an experienced journalist and host of the podcast Angela Walker in Conversation. They discuss the intersection of journalism and insurance, sharing insights on how news events like the Didcot Power Station disaster and annual flooding in Oxfordshire impact people long-term. Angela provides advice for insurance professionals and policyholders on interacting with journalists during traumatic events. The episode emphasizes the importance of understanding the human aspect of news stories and building positive relationships with the media.

00:00 Introduction to the Podcast

00:04 Meet Angela Walker: Journalist and Podcaster

00:46 Angela's Career Journey

01:17 Intersection of Journalism and Insurance

02:08 Reporting on Traumatic Events

03:44 The Human Impact of News Stories

06:07 Personal Experience with Flooding

07:19 Role of Journalists in Traumatic Situations

08:53 Advice for Insurance Experts and Policyholders

10:49 Key Takeaways and Conclusion

To hear more podcasts from Angela Walker tune into her YouTube Channel https://www.youtube.com/@AngelaWalkerInConversati-yc1rc/videos or go to her website at http://www.angelawalkerreports.com/

Major incidents are something that Loss Adjusters have to deal with every day. To hear more on how they deal with such situations tune in to my Sitting with Sue podcasts with John Armstrong

When Disaster Strikes https://youtu.be/P-FakOvKduQ

Fire and the immediate Aftermath https://youtu.be/z4O_yB3QteU

Visit my website at www.suetaylor.co.uk

Navigating Personal Injury Claims and Insurance Law with Thom Lumley
In this episode of the Sitting With Sue insurance questions answered; podcast, host Sue Taylor invites Thom Lumley, a partner at RPC and an insurance lawyer specializing in UK casualty claims, to discuss his career, role, and the intricacies of personal injury claims. They cover the basics of compensation claims, including
general and special damages, tools for assessing claims, and recent trends
in handling injury claims. Thom also shares personal anecdotes and
industry lessons, providing listeners with a comprehensive understanding
of the evolving landscape of personal injury law.
00:00 Introduction and Guest Background
01:29 Personal Insights and Family Influence
02:51 Basics of Personal Injury Claims
04:54 Tools for Assessing Claims
06:57 Handling Multiple Injuries
09:11 Loss of Congenial Employment
11:18 Costs in Personal Injury Claims
14:46 Technological Impact on Claims
19:16 Final Thoughts and Industry Lessons

Visit my website at www.suetaylor.co.uk

Wondering whether to take the CH4 Liability course instead of the CH3 General course but not sure if it is for you? - well listen to this 2 minute introduction to learn more. 

Visit my website at www.suetaylor.co.uk

Mastering the CILA CH3 Exam: Essential Tips and Resources

In this episode of the 'Sitting with Sue: Insurance Questions Answered' podcast, Sue Taylor provides an in-depth overview of what you need to study for the CILA CH3 exam on advanced claims handling. Sue details the seven key chapters in the official study material, covering critical topics such as damages, reserving injury claims, business interruption, alternative accommodation, catastrophe claims handling, and essential compliance areas. She also introduces her CH3 self-learning video cast revision course designed for busy professionals, featuring flexible learning options and unique study aids like summary slides and an interactive bear named Ted. Visit www.suetaylor.co.uk for more information.

00:00 Introduction to the CILA Certificate Journey

00:04 Overview of CH3 Advanced Claims Handling

00:17 Meet Your Guide: Sue Taylor

00:52 Official Study Material Breakdown

01:37 Study Tips and Resources

02:08 Flexible Study Options: CH3 Self-Learning Video Cast

02:46 Conclusion and Best Wishes

Check it out at www.suetaylor.co.uk. #InsuranceExams #CILA #Learning #LossAdjusting #Claims

Visit my website at www.suetaylor.co.uk

Are you preparing to take the CILA Certificate CH2 Claims Handling exam? Wondering what’s inside the coursebook, what topics are covered, and whether there’s a more flexible way to study?

Let me help you get started on the right foot.

👋 I’m Sue Taylor, long-standing CILA member, insurance trainer, and author of many well-known insurance texts. I've contributed to much of the new CILA exam material—though don’t worry, I don’t have access to the actual exam questions… so no need to kidnap me! 😄

What's Covered in the CH2 Coursebook?

The official CH2 study material from CILA is split into 12 chapters, taking you step-by-step through:

✅ The construction of an insurance policy
✅ Policy conditions and warranties
✅ In-depth review of common perils
✅ Claims validation and negotiation
✅ The duty of reasonable care (Chapter 6)
✅ Mitigation of loss
✅ Gradually operating causes (and their exclusions)
✅ Underinsurance
✅ Repudiations
✅ Fraud detection and prevention
✅ Financial crime

📘 Pro Tip: Start with the coursebook. The multiple-choice exam questions are based directly on its content.
🎯 Also, be sure to download the CILA Syllabus and Assessment Criteria from their website—this will help you stay focused.

Struggling to Find Study Time?

If you’re juggling work, commuting, visiting clients, looking after kids—or you just don’t absorb information well from reading alone—don’t worry. You’re not alone.

That’s why I created the CH2 Self-Learning Videocast Revision Course.

🎧 Learn on the go with audio lessons
📝 Visual learners can use summary slides
🐻 And yes—there’s even a bear called Ted who pops in to ask clarifying questions to keep things engaging!

Visit my website at www.suetaylor.co.uk

Join Sue Taylor in the Sitting With Sue Insurance Questions Answered podcast as she provides a brief overview of the CILA Certificate CH1 coursebook. Sue, a seasoned author and contributor to CILA exam materials, breaks down the 14 chapters that cover essential topics including risk principles, legal aspects, insurance principles, customer service, and regulatory considerations. She also introduces her CH1 self-learning revision course designed to help busy professionals prepare for their exams using audio materials, summary slides, and more. Visit her website for additional resources and best of luck with your exam.

00:00 Introduction to CILA Certificate CH1 Course

00:35 Overview of Study Material

01:35 Exam Preparation Tips

01:54 CH1 Self Learning Revision Course

02:20 Additional Resources and Conclusion

Visit my website at www.suetaylor.co.uk

In this episode Sue outlines the four levels of the qualification process, detailing what each level entails and the progression path from Certificate to Chartered Status. She emphasises the benefits of these qualifications, including how they signal professionalize and enhance career opportunities, whilst providing insights about the exam formats, recommended resources and the practical application of knowledge in preparing for the qualifications. She highlights available support including her own training courses and podcasts.

Visit my website at www.suetaylor.co.uk

The Impact of Mentorship Inside and Outside Organizations

In this second session with Luke Brannigan and Steven Helman, the discussion revolves around the advantages and challenges of internal vs. external mentoring. They, share their insights on the broader impact of mentoring beyond organizational boundaries, highlighting the benefits of diverse perspectives and the need for proper implementation. They debate how professional bodies can facilitate mentoring and evaluate its return on investment. Additionally, they discuss the effects of mentoring on talent retention and development, emphasizing that employee growth should be a strategic objective to attract and retain top talent. They conclude with reflections on how organizations can make themselves attractive to potential employees beyond just monetary incentives.

Visit my website at www.suetaylor.co.uk

In this episode of Sitting With Sue Insurance Questions Answered, host Sue Taylor interviews Thom Lumley, a partner at RPC specializing in UK casualty bodily injury claims. They discuss the personal injury discount rate, a metric used to calculate compensation for major injury claims. The rate, set by the Lord Chancellor and influenced by actuarial tables like the Ogden tables, aims to balance the risk of over or under compensation of claimants. Thom highlights the recent change in the discount rate to 0.5% as of January 11th and its implications for compensators, including potential adjustments in premiums and increased use of periodical payment orders (PPOs). They also touch on the broader impact of world events on the UK insurance industry.

Visit my website at www.suetaylor.co.uk