On Been There, Sold That, Phil Whitebloom and Brianna Hendley tackle a quiet profit killer in every business: high-conflict emails. Learn when to pick up the phone, how tone and punctuation change outcomes, and why the number of recipients matters. Phil shares a real miscommunication with a client and the simple fixes that prevent repeats. Brianna lays out foundational communication skills for professionals, plus practical NLP techniques to tailor messages to how people process information. Before you hit send, use this playbook to keep relationships strong and conversations productive.

What you'll learn in this episode:

• How to spot an email that will create conflict and switch to a call
• A quick pre-send checklist for tone, punctuation, and recipients
• Basic courtesies that lower friction and raise respect
• NLP tips to match communication styles and improve clarity
• How to review written messages to prevent costly misunderstandings

Take action: Have a draft you want feedback on or a tricky situation to discuss? Visit beentheresoldthat.com to connect with Phil and Brianna.

Brianna Hendley, Founder of Achievant Coaching| [email protected] | www.achievantcoaching.com Phil Whitebloom, Founder of Been There Consulting Services | [email protected] | www.beentherecs.com

Phil's book - Handling Objections: Clues For Closing The Sale is available at Amazon