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In this episode I have a chat with Chris Evans from incident.io about using incidents to lift the lid on an organisation, how aiming for zero incidents can stall an organisation, how tracking MTTR is unhelpful, and much more.

You can find Chris on LinkedIn: https://www.linkedin.com/in/evnsio/

Here are the resources Chris mentioned...

The practical guide to incident management:
http://incident.io/guide

The Field Guide to Understanding Human Error (by Sidney Dekker) https://www.oreilly.com/library/view/the-field-guide/9781317031833/

Moving Past Shallow Incident Data by John Allspaw https://www.adaptivecapacitylabs.com/blog/2018/03/23/moving-past-shallow-incident-data/

And the SREcon talk he mentioned by Courtney Nash: https://www.usenix.org/conference/srecon22americas/presentation/nash

You can find me on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Twitter: https://twitter.com/the_kiwi_sre

Music from Uppbeat (free for Creators!).

Intro:
https://uppbeat.io/t/sensho/good-times
License code: QBXDSEGNJZY9DDIC

Outro:
https://uppbeat.io/t/mountaineer/voyager
License code: 5C0VMTUOULFSRSTM