Guest episode of Slow & Steady — A Podcast by ARTILLERY.
In this episode, Jake sits down with Dr. Rachel Huston Traynor, the founder of The Body Lab in Lincoln, Nebraska, to talk about what "slow and steady" actually looks like in a healthcare practice.
Rachel opened The Body Lab in 2020 — a year out of Palmer, business loan signed, lease signed, pandemic breaking out. She opened anyway because she didn't have a choice. Five years later, she's grown it into a multidisciplinary wellness collective with chiropractic, physical therapy, personal training, nutrition, and a 24-hour self-service recovery studio — and her patient book is full.
She also runs a cash-pay, flat-rate model with all pricing posted on the website, has 340+ five-star Google reviews, and gets roughly 90% of her new patients through word-of-mouth referral. None of that happened by accident.
In this conversation, Rachel walks through the early chaos of opening during COVID, the concept of "medical purgatory" and why conservative care is often the better first stop, the case for cash-pay pricing, how she built her team (including the Instagram DM that landed her first PT hire), and the personal review ask system that compounded over five years into 340+ five-star reviews.
This episode is for anyone building a service-based business — healthcare, wellness, consulting, agencies — and trying to grow the right way instead of the fast way.
In this episode:
- Opening a physical-touch business in 2020 and the marketing pivot that forced her onto digital
- Medical purgatory — the broken loop most back-pain patients get stuck in
- The case for cash-pay, flat-rate pricing (for the patient *and* the provider)
- Why 90% word-of-mouth is a feature, not a problem to diversify away from
- Building a team from a cellular-burnout year-and-a-half of doing everything solo
- The personal review ask system that got The Body Lab to 340+ five-star reviews
- How StoryBrand copy on the website turns visitors into booked appointments
About Dr. Rachel Huston Traynor
Rachel is the founder of The Body Lab, a multidisciplinary wellness collective in Lincoln, NE that brings together chiropractic care, physical therapy, personal training, nutrition services, and recovery amenities like infrared sauna and cold plunge — all under one roof. She's passionate about creating a transparent, collaborative, and whole-person approach to healthcare that empowers people to feel and function their best.
Her mantra: "Doing the foundational, often boring things in your business that work, doing them well and often, and being really patient."
The Body Lab LinksThe Body Lab: https://thebodylablnk.com The Body Lab on Instagram: @thebodylab_lincoln The Body Lab Recovery on Instagram: @thebodylab_recovery
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