Office Hours, a decentralized support group where anyone can meet and ask technical questions about producing audio, video, and online media, has .
Whether you're new at producing video or an old hand, imagine a tech support site staffed by the leading lights of audio, video, and online production, where you could go and ask for help whenever you wanted. It actually exists: Office Hours is an ongoing series of remote Zoom sessions for media producers that run every day, seven days per week. It launched at the beginning of the pandemic and has been growing ever since.
Origin of a Great Idea
Office Hours is the brainchild of Alex Lindsay, a 51-year-old Northern California tech industry veteran whose career includes pit stops in gaming, movie special effects, and animation. Lindsay has also done pioneering work in the field of streaming video. Many of the tech pros in the Office Hours community have known of Lindsay for years because of his association with the MacBreak Weekly podcast on the TWiT network. His video streaming clients have included Adobe, Facebook, Google, Salesforce, and the Obama White House. Shortly before the pandemic was officially declared, he was hired as head of operations at 090 Media, a live events and video streaming company in La Jolla, CA.
“This organization wouldn’t exist if the pandemic hadn’t happened,” Lindsay said of Office Hours, which he didn’t think would last more than a few months. He initially assumed that he’d be answering all the tech queries himself “What I didn’t expect was the caliber of the people who were going to show up,” he said. “Within a couple of weeks, it became less about me giving advice and us having a discussion.”
Alex Lindsay. (Office Hours)
Here’s an example. Tlaloc Lopez-Waterman, a professional lighting, projections, and scenic designer based in New York City, recently parked his Fifth Wheel camping trailer at a Walmart outside Minneapolis and went online to help shade some video cameras for a cooking show in South Africa. Shading involves adjusting a camera’s exposure, white balance, saturation, and contrast.
“I just thought, ‘Okay, we actually live in the future,’” Lopez-Waterman recalled with a chuckle.
Lopez-Waterman was in the Midwest for a freelance gig. But he did the camera shading pro bono because the cooking show’s host and her doctor husband were friends from Office Hours. Numbering several thousand technophiles from practically every continent on the planet, the community was born on March 25, 2020, as a response to the coronavirus pandemic. Lopez-Waterman, who has worked in theater and opera for 20 years, is one of the dozens of regulars who provide free advice on audio, video, and online production.
At the start of the pandemic, his company, Light Conversations, LLC, saw four months of work vanish in a few days. In a process he referred to as “trial by fire and a lot of quick learning,” Lopez-Waterman prepared for a job that involved 10 remote performers—university students in their homes and dorm rooms—with more than a thousand video cues. In subsequent gigs, Lopez-Waterman used proprietary software for Zoom developed by another regular on the Office Hours panel of professionals.
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“This is less a testament to technology and more a testament to community,” Lopez-Waterman said.
How the Sessions Work
Office Hours runs for two hours on weekdays, beginning at 7:00 a.m. PT. The first hour consists of questions put to a panel of between 15 and 25 knowledgeable tech people. While the conversation is open to everyone no matter what level their degree of te...