Mike, Brook and A'marri talk about collections and problem customers.
How do you collect the money owed to you? When to do a deposit or a prepay? How to make sure you don't run into the same problems with the same customers.
1:15 Mike kicks off the discussion on unpaid bills, asking Brook how to handle clients who don’t pay.
2:15 Brook shares prevention tactics like deposits, credit cards on file, and liens to secure payment.
4:00 A’marri emphasizes profiling customers and requiring upfront payments for newer clients.
6:00 Mike and A’marri explain the “status X” system to flag problem customers and avoid repeat issues.
15:15 The team wraps up with final thoughts on deposits, due diligence, and credit score consequences.

Part 1 involves a meeting with Alex who works in consulting and providing solar energy for businesses. Part 2 is a recap and follow up from Brook and Amarri on what they would like to see in Cleveland Heights as young residents.
1:45 Mike lays out Cleveland Heights’ housing and vacancy problems, linking crime, retail decline, and lack of city action.
4:30 Discussion on eliminating point-of-sale inspections and instead enforcing property upkeep with fines.
7:30 Alex and Mike brainstorm new approaches for Severance and Medusa: solar-powered modular housing, hydroponics, and bold redevelopment.
10:00 Mike suggests using video storytelling to highlight problems like weed-filled lots and introduce Alex as a forward-thinking “energy guy.”
12:00 Brook and A’Marri reflect on local leadership drama, share frustrations as Cleveland Heights residents, and discuss priorities like potholes and vacant homes.

Brook and Amarri talk about what they are looking for from the new mayor of Cleveland Heights once they are elected.
2:30 Brook introduces the topic: what younger Cleveland Heights residents want in the next mayor, highlighting the need for action and better leadership.
5:00 Brook shares a personal story about how potholes affect daily life and how simple planning could fix them.
8:30 Brook and A’marri discuss Cleveland Heights' communication issues and how improving updates through calendars, email blasts, or social media could help.
11:45 Brook brings up the underutilized Severance Town Center, suggesting retail development or even repurposing it into a public park.
17:30 Brook and A’marri wrap up their thoughts, emphasizing the need for a proactive mayor focused on housing, infrastructure, and city revitalization.

Mike, Brook and A'marri talk about the mentality infecting a lot of Cleveland Heights residents that accepts the status quo and how the presence of Laura Hong who is running for mayor will hopefully shake things up.
1:30 Mike introduces the episode and explains why Cleveland Heights’ upcoming mayoral election is critical for local investors and property owners.
3:45 A’marri talks about the apathy residents have toward deteriorating areas in Cleveland Heights and the need for visible change.
6:00 Brook criticizes the city’s poor decisions like costly roundabouts, calling for practical leadership and budget priorities.
10:00 Mike shares Laura Hong’s professional background and why she represents a break from the city's stagnant leadership.
15:30 The team brainstorms a unique, issue-focused campaign strategy for Laura—featuring attention-grabbing yard signs that highlight local frustrations and demand real solutions.

Mike, Brook and A'marri discuss their new process for hiring as well as learning lessons from the past, how people spend all their time looking for jobs instead of working them, how hiring is a stress tester for your managers as well as a quick journey into the similarities between managing and being a father.
1:15 Mike introduces the concept of “time wasters” and how they show up in business—especially in hiring, partnerships, and communication.
5:30 Brook talks about how vague job interviews and non-committal communication are early red flags when hiring or delegating tasks.
10:45 A’marri shares a personal experience with a job candidate who failed to follow up, stressing the importance of action over talk.
14:20 Mike outlines the “Four Filters” they use in their hiring process to quickly weed out unreliable applicants.
20:05 The team emphasizes that time is more valuable than money—and learning to protect it is one of the most important business skills you can build.

The 2% Club: where 2% of your customers give you 98% of your problems. How to recognize what it is and what to do about it.
1:30 Mike introduces the concept of the "2% Club"—the small percentage of customers who create most of your problems—and explains why handling them is key to business success.
6:00 Brook reflects on a past job where the customer had a valid complaint and how owning the mistake turned a tense situation into a productive one.
10:15 Mike shares a story about a customer with 100 sticky notes and how failing to set boundaries cost him both time and money.
20:00 Brook talks about intentionally avoiding problematic customers and learning to spot red flags during estimates.
26:00 Mike explains why they now charge for estimates and how it's a strategy to filter out time-wasting inquiries and non-serious clients.

MIke, Brook, and A’marri discuss what makes a great leader from a male perspective—drawing on books, movies, real-life work experience, and generational lessons. From setting expectations to leading with accountability, they unpack what leadership really means.
2:15 Brook shares insights from a leadership book by a Navy SEAL and how she's applying clear communication and ownership at job sites.
5:00 Mike recalls lessons from Band of Brothers and the difference between abusive vs. inspiring leadership.
7:45 A’marri explains how emotions can cloud decision-making and why leaders must focus on structure and solutions.
12:30 Brook and Mike talk about the balance between holding people accountable and taking care of your crew.
23:00 A’marri highlights mentorship and the reward of seeing leadership habits take hold with newer team members.

Brook and A’marri talk about the importance of being decisive in business—how to manage your time, cut out stress, and stop letting small issues snowball. From management habits to mindset shifts, they share real tools for working smarter, not harder.
6:30 Brook shares a quote from Mark Cuban about how adaptability is key to business success—and how real-life problems force you to change plans.
11:15 A’marri discusses identifying time-wasters in business, from inefficient employees to indecisive customers, and how to make structural fixes.
13:45 Brook explains how she learned to stop over-explaining estimates and how being direct helped her avoid unnecessary stress.
18:15 Brook tells a story about refusing to mediate someone else’s management issue—and how it saved her time and taught ownership.
24:45 Brook and A’marri reflect on flexible work schedules, what it really means to “clock out,” and how real productivity often happens after hours.

One of the key pillars of success in business or real estate is knowing how to manage people. If you can’t manage people—or don’t learn how—it’s going to be an uphill struggle, to say the least. In this episode, Mike, Brook, and A’marri break down what real-world management actually looks like.
3:00 Brook opens the discussion with a key management rule: be friendly, not friends, and learn how to balance respect with authority.
6:15 A’marri shares how overexplaining leads to confusion and time-wasting, and why clarity is more powerful than reasoning.
11:00 Mike breaks down a classic management moment from The Godfather, showing how simple authority gets things done.
21:00 Mike tells a real story about assuming new hires know how to clean up—and how that mistake cost them with a long-time client.
34:30 Brook and Mike stress the value of scripting and being prepared—how it reduces anxiety and leads to better leadership decisions.

Brook, Mike, and A’marri discuss the productivity benefits of mid-day naps, workouts, and unplugging—plus how recharging can lead to better problem-solving in business and real estate.
1:00 Mike shares how business changes and legacy software led them to reimagine company systems—and why their new programmer is now required to nap.
3:30 Brook explains how his afternoon runs help reset his energy and problem-solve, often leading to clearer, more focused decisions.
6:20 The team talks about “stepping off the treadmill” and creating space in the day to think more strategically and make better choices.
11:00 A’marri describes how aligning your workday with your natural energy dips can help avoid burnout and boost productivity.
28:00 Mike explains how he uses short naps and routine breaks to reach creative solutions—including one that landed them a major contract.