The one thing you can do as a small business owner to drastically improve your sales

Pricing so that you can live the life you want to live

Turnover is vanity, profit is sanity, but cash is reality

Welcome to the Live the life you want to live as a small business owner podcast.

I am thrilled to jump into this podcast!

I know it sounds a bit silly, but I could talk about small business all day long – I just can’t get enough of it. (But I must admit, sometimes it drives my husband crazy!)

About this podcast

As you might already know, for the past few years, I’ve been focused on growing my accounting business Super Accountant (http://www.superaccountant.co.uk/), dealing with small business owners who want to grow and become super successful, and while completely love this, I’ve also taken on a few 1-2-1 mentoring clients, (http://www.annetteferguson.com/) again small business owners, again, helping them grow their business, which is great.

So this podcast is going to go beyond accounting and tax and dives into smart, proven strategies worth implementing when it comes to all areas of running a small business.

In this first episode of the Live the Life You Want to Live As A Small Business Owner Podcast, we dive into loving your customer and getting to grips with delivering the kind of service that will get your customers talking about you - positively - which in turn will get your business growing too.

In this episode, here's what we'll cover:

* The difference between customers being satisfied and being loyal

* The one and only reason customers (or prospects) call, contact or visit your business

* When your customers start talking to other people about your business

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The secret to successful customer service