What does it take to transform a local beauty brand into a franchise powerhouse?

In this episode, we sit down with Tyler Moore, COO of GLO30, who’s helping turn a local favorite into a rapidly expanding beauty franchise with over 100 locations in development. Before this, Tyler was instrumental in growing brands like Drybar and Elements Massage at Wellbiz, a global wellness franchise leader—so he knows what it takes to make a brand thrive. 

From uncovering what separates the top performers from the strugglers to building a customer-first culture that scales, Tyler is spilling the secrets of franchise success: 

🎯 The key traits of winning franchisees (and why not everyone should be one). 

💡 Why the right operations and culture can make or break a business. 

👥 How to recruit and build a team that grows with you. 

🏪 The essentials of standing out in a competitive industry. 

Whether you're a beauty industry lover, a franchisee looking to expand, or just curious about what it takes to create an empire, this episode is packed with insights you won’t want to miss! 

Aaron Harper’s path to franchising was anything but ordinary. From navigating the glitz and glam of Hollywood to building Rolling Suds into a standout franchise, Aaron has seen both the spotlight and the shadows of entrepreneurship. In this episode of Smart Franchising with Fransmart, he doesn’t hold back on what it takes to build a franchise system that truly works—for both the franchisor and the franchisee.

Aaron pulls back the curtain on the dark side of franchising, sharing how glossy pitches can fail franchisees when expectations and support aren’t aligned. He also offers a roadmap for change, unveiling six strategies to reshape franchising into a transparent, supportive ecosystem. From ethical franchise sales to providing education for franchisees, Aaron paints a picture of what responsible franchising should look like—and why it matters.

He even dives into the bold steps the International Franchise Association (IFA) is taking to regulate the sales process and what franchisors must do to set their franchisees up for success, starting with solid systems, proper vetting, and a rethinking of compensation models.If you’re passionate about building something bigger than yourself—whether you’re a franchisor, broker, or potential franchisee—Aaron’s insights will inspire you to rethink what success really means in franchising.

As a law student working shifts in a restaurant, Ray Harrigill couldn’t have guessed that would become a launchpad for his franchising journey. Fast-forward 25 years, and Ray has built a thriving multi-unit business, bringing powerhouse brands like Massage Envy, My Salon Suite, and Palm Beach Tan into smaller markets with big returns.

In this episode, Ray opens up about the lessons learned from these decisions, why he sees small markets as hidden gems for profitability, and how investing in team culture has helped him build a sustainable, growth-oriented company.

In this conversation, Ray shares:

- The unexpected benefits of operating in small markets, from lower costs to stronger community ties.

- His approach to nurturing talent, creating a workplace where people want to stay and grow.

- Insights into the power of owning real estate and the patience required to see these investments pay off.

- Why continuously adapting is essential to succeed in a dynamic franchise landscape.

Ray’s advice for aspiring franchisees is clear: choose a business that fuels your passion, prioritize your customers, and embrace the commitment needed to thrive. From understanding your organization’s perception to fine-tuning processes, Ray’s journey is a reminder that small steps—paired with patience and purpose—can lead to big success.

Fransmart is the global leader in franchise development.

Ross Weisman grew a single Massage Envy location into a 250+ unit empire across eight states. In this episode, he shares key insights from his success as an area representative for Massage Envy and European WaxCenter.

Now, as co-founder of Epic Managers, Ross helps franchisees find and keep top talent. His experience shows that great managers are worth the investment - they reduce turnover, improve customer service, and boost profits.

This episode offers practical tips on hiring, compensating, and supporting managers to build successful franchise operations, perfect for anyone looking to grow their franchise business through better leadership.

In this episode, Dan Rowe sits down with John Hamburger, President of Franchise Times and Restaurant Finance Monitor, to discuss the secrets of success in the franchising industry. With a wealth of experience in finance and franchising, John shares his insights on industry growth, the challenges faced by restaurant brands, and what makes a strong franchise model. They explore key topics like unit economics, franchisee profitability, and the rising importance of non-food franchises. John also dives into the challenges of access to capital and the ongoing shakeout in the restaurant industry, offering valuable advice for anyone considering franchising. This episode is packed with real-world insights from a true expert in the field.

Join Dan Rowe as he sits down with Irfaan Lalani, co-founder and CEO of Vibe Restaurants, who went from starting with one Little Caesars location to now running over 125+ restaurants across multiple brands, including Little Caesars, Wingstop, and Whataburger. Irfaan talks about the challenges of scaling in small markets, the importance of people in franchising, and the "vibification" process that sets his restaurants apart. He offers an honest look at turning around struggling locations, emphasizing that strong leadership and letting managers take ownership are key to thriving. For anyone serious about growing a franchise, Lalani's journey offers real-world lessons you can’t afford to miss.

Starting with just a dream and sheer determination, Andrew Feghali has carved out a remarkable empire in the franchising world.

Andrew Feghali, a self-made multi-unit franchisee, shares his journey from working in his family's Little Caesars at 13 to owning over 60 locations across three major brands.

In this episode, he reveals the keys to his success, including the importance of operational excellence, investing in people, and building strong partnerships with franchisors.

Andrew discusses his approach to growth, the challenges of operating in California, and the value of networking in the franchise industry. He also offers advice for aspiring franchisees, emphasizing the need to hire for future growth and the benefits of joining peer groups.

With candid insights on franchise finance, leadership, and scaling operations, this conversation provides a roadmap for success in the competitive world of franchise ownership.

From humble beginnings as a Ukrainian immigrant to becoming a titan in the franchising world, Paul Kushnir shares his remarkable success story on this episode of Smart Franchising with Fransmart.His story is a powerful example of the American dream in action. Paul shares his incredible journey from starting with a single mobile accessory business to becoming the largest franchisee of Sprint stores. Discover how he grew his operations to over 230 stores through smart cash management and strategic growth, all while keeping a firm eye on customer satisfaction and employee engagement.Tune in to learn from Paul's experience and get inspired to take your ownbusiness to new heights!

Peter Holt, CEO of The Joint Chiropractic, brings an impressive 38-year legacy in franchising to today’s episode.

From his accidental entry into the franchise industry to spearheading a revolution in chiropractic accessibility, Peter shares his journey and the growth of The Joint Chiropractic to nearly 1,000 locations.

Discover how simple yet innovative location strategy and delivery changes can transform a traditional medical service into a mainstream wellness option. We also discuss the importance of systems in franchising, the evolution of the industry, and the key traits that make successful franchisees.

Tune in to gain unique insights from a seasoned leader on how understanding and executing franchising methodology can lead to monumental success.

Fransmart is the global leader in franchise development.

In this episode of Smart Franchising with Fransmart, we sit down with Jay Sonner from North Point, a leading expert in mergers and acquisitions. With extensive experience in the restaurant and franchising industries, Jay shares his valuable insights on crafting a franchise that not only attracts buyers but also commands top dollar.