SmartLinx Podcast

In today's podcast, we'll talk about the concept of servant leadership. Our guest today is Art Barter, founder of the Servant Leadership Institute. So what exactly is servant leadership? It's a set of behaviors and practices that turns a traditional power leadership model upside down. Instead of the people working to serve the leader, the leader actually exists to serve the people. As a result, the practice is centered on a desire to serve and emphasizes collaboration, trust, empathy, and the ethical use of power. Its primary goal is to enhance individual growth, teamwork, and overall employee involvement and satisfaction.

In today's podcast, we'll talk with XinQi Dong, Director of Rutgers University's Institute for Health, Health Care Policy, and Aging Research. In addition to the institute directorship, Dong will serve as the inaugural Henry Rutgers Professor of Population Health Sciences. Most recently, he was a Professor of Medicine, Nursing, and Behavioral Sciences at the Rush University Medical Center and the Associate Director of the Rush Institute for Healthy Aging. His research and advocacy have been recognized by many national and international organizations, including awards by the American Public Health Association, American Geriatric Society, Gerontological Society of America, and International Congress of Gerontology and Geriatrics. He was the first geriatrician to receive the National Physician Advocacy Merit Award by the Institute on Medicine as a Profession. This year, he was elected to the prestigious American Society of Clinical Investigation. He has served as a commissioner for the Commission on Law and Aging at the American Bar Association, and he chaired the workshop on elder abuse prevention for the Institute of Medicine's Global Violence Prevention Forum. A native of China, he completed his geriatric fellowship at Yale University Medical Center.

In today's podcast, we'll talk about best practices for engaging different communities or audiences within long-term care organizations — employees, residents, and leadership. Our guest today is Nikki Rineer, President of Holleran, a senior living community engagement research and consulting firm. Holleran's services include resident and employee engagement and satisfaction, leadership development, organizational engagement, and community engagement and needs assessments.

In today's podcast, we'll talk about the human resources challenges and opportunities in today's manufacturing sector. Our guest today is Bill Looney, principal and co-founder of Signature HR Solutions, which provides human resources solutions for small and mid-sized businesses. Bill has 20 years of human resources management experience. Bill's partner, personally and professionally, is Carol Looney, who has also shared her long-term HR insights with us on our podcast.

In today's podcast, we'll talk about virtual training for healthcare facilities. Our guest today is Kyle Golding, CEO of The Golding Group, an Oklahoma City business development think tank. Kyle and Tadd Weese are co-owners and partners of VORTTX Training, which provides virtual online tabletop exercises for healthcare facilities. Kyle is a born entrepreneur who started his first business as a teenager. With 30 years of experience building, owning, operating multiple businesses, he has positioned, marketed, and managed artists, musicians, startups, corporations, and non-profits to local, national, and worldwide success. He was quoted by Entrepreneur Magazine about "what it takes to be a creative entrepreneur."

In today's podcast, we'll talk about critical thinking in long-term care nursing: How to improve outcomes and reduce errors. Our guest today is Shelley Cohen, RN, MSN, CEN, who has written a book by the same title. Shelly is the founder and president of Health Resources Unlimited, a Tennessee-based healthcare education and consulting company. Her seminars for nursing professionals are designed to engage staff nurses and nurse leaders, assuring the best interests of the patient.

In today's podcast, we'll talk about employee turnover, a huge problem in the long-term care industry. Our guest today is Roy Barker, a business and senior living operations advisor. For the past 19 years, Roy has consulted with senior living communities to improve their resident services, optimize operations, and increase occupancy.

In today's podcast, we'll talk about Plante Moran's skilled nursing facility benchmarking report, "Make the Mark." Our guest today is Christy Vandewater, CPA, consulting manager of Plante Moran, a certified public accounting and business advisory firm. One of the firm's areas of specialty is senior care and living, and it serves nearly 1,000 senior care and living providers, including skilled nursing facilities, continuing care retirement communities, independent and assisted living facilities, and home health and hospice agencies.

In today's podcast, we'll talk about how to use behavioral insights to optimize your vetting and hiring process. Our guest today is Leon Morales, chief relationship officer for DNA Behavior International. Leon is a seasoned leader and consultant with experience working in finance, technology, operations, accounting, and organizational change. He's passionate about assisting organizations to unlock the power of behavioral insights to accomplish business goals. He works with leaders to further develop their organizational skills and to build collaborative teams that can execute. DNA Behavior International is an international people insights business. Since 2001, it has helped organizations worldwide by providing a single technology platform, which delivers practical and scalable behavioral intelligence solutions.

In today's podcast, we'll talk about how you can leverage kindness to realize powerful results. Our guest today is Lara Heacock, a self-professed "kindness ambassador." Lara is a certified personal and professional coach who focuses on kindness as a key to success. Before she went into coaching, Lara spent 13 years as a professional recruiter and leader. She holds a psychology degree as well as an MBA. She is the author of Practical Kindness: 52 Ways to Bring More Compassion, Courage, and Kindness into Your World.