SMB Community Podcast

Overview:

In this episode of the SMB Community Podcast, hosts Amy and James discuss the monetization of AI for MSPs, leveraging existing skills and tools such as Microsoft Copilot and ChatGPT. They encourage MSPs to differentiate themselves by adopting AI technologies and utilizing available marketing funds. The hosts address the potential lapse of the CISA Act, the importance of upgrading to Windows 11, and California's new AI legislation. They also highlight changing buyer demographics and emphasize the need for modern engagement strategies. Additionally, the show covers recent news, including the Justice Department's fine on Lumina and previews upcoming events and mastermind sessions.

---

Chapter Markers:

00:00 Introduction and Greetings

01:56 MSP Question of the Week: Monetizing AI for MSPs

04:23 Microsoft's AI Tools and Resources

10:14 Cybersecurity News and Updates

17:02 Changing Demographics in MSP Clients

26:14 Upcoming Events and Final Thoughts

---

New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI

---

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Overview:

Exploring Results Software with CEO Sam Saab and CRO Bob Lewis In this episode of the SMB Community Podcast, host James Kernan interviews Sam Saab, CEO and Founder, and Bob Lewis, Chief Revenue Officer of Results Software. The discussion covers the origins of the company, the features and functionalities of their software, and their focus on servicing various industry verticals such as construction, field services, and professional services. They elaborate on the company's a la carte licensing model, their channel partner program, and provide insights into the types of clients who benefit most from their software. The episode also highlights the recent launch of the 'Results for MSPs' program and the integration with QuickBooks.

---

Chapter Markers:

00:00 Introduction and Welcome

00:26Meet the Guests: Sam Saab and Bob Lewis

01:18 Background Stories: Sam and Bob's Journey

03:01 Overview of Results Software

04:33 Capabilities of the Software

08:16 Typical Clients and Use Cases

12:10 Channel Program and Partner Opportunities

17:21 Contact Information and Final Thoughts

19:04 Conclusion and Farewell

---

New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI

---

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Overview:

In this episode of the SMB Community Podcast, hosts James and Amy are back to discuss a wide range of topics relevant to the MSP community. The episode begins with professional insights, starting with advice on purchasing a local competitor MSP and moving on to broader industry trends. They discuss the impact of major companies restructuring for AI, changes in H-1B visa regulations affecting tech workers, and Microsoft's new return-to-office policy. The episode wraps up with discussions on upcoming economic indicators and opportunities for MSPs to thrive despite broader economic challenges. Amy also promotes an AI class for MSPs, launching in October at thirdtier.net.

---

Chapter Markers:

00:00 Introduction and Welcome

00:35 Weekend Recap

05:03 MSP Question of the Week: Buying a Local Competitor

10:08 AI Trends and Business Restructuring

13:47 TikTok Deal and Microsoft Office Mandate

20:48 Economic Updates and Predictions

23:42 Conclusion and Upcoming Events

---

New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI

---

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Overview:

In this episode of the SMB Community Podcast, hosts Amy and James discuss a variety of tech topics relevant to IT professionals. They start by sharing personal anecdotes about their preferences for coffee and tea before diving into recent changes in the Microsoft Partner Program, emphasizing the importance of meeting revenue requirements. The conversation then shifts to Oracle's headquarters' growth, AI investments, and its significant role in database management. They also highlight leadership changes aimed at making Kase AI-focused. The discussion covers Apple's recent product announcements, stressing their new features in health tech and their surprising decision to maintain pricing. The episode wraps up with a talk on upcoming regulations to protect minors from harmful online content, reflecting on the importance of such regulations.

---

Chapter Markers:

00:00 Introduction and Hosts' Banter

01:52 Microsoft Partner Program Updates

06:10 Oracle's Revenue Surge and AI Potential

08:31 Kaseya's AI-First Strategy

09:52 Apple's Latest Announcements

17:37 Regulations on Social Media Content for Minors

20:10 Conclusion and Listener Engagement

---

New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI

---

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Overview:

In this episode of the SMB Community Podcast, hosts Amy and James discuss various topics relevant to the IT professional community. A significant segment is dedicated to addressing the ongoing debate of per seat versus per device pricing models in Managed Service Providers (MSP), emphasizing the evolving nature of MSP pricing strategies. The hosts further explore the economy's impact on MSPs, highlighting opportunities for growth and hiring during downturns. They also delve into the underestimated risks and potential of AI technology in business, covering recent research on AI hallucinations and the importance of source verification. The episode wraps up with updates on upcoming events and projects, including James Kernan's new book on selling MSPs and Amy's AI course starting in October.

---

Chapter Markers:

00:00 Introduction

02:56 Question of the Week: Per Seat vs. Per Device Pricing

10:35 Crypto Market Trends and Implications

13:45 Economic Outlook and Opportunities for MSPs

19:12 Microsoft 365 Offer for Students

21:28 AI Adoption in the Channel and Business

29:37 Upcoming Events and Closing Remarks

---

New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI

---

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Overview:

In this episode of the SMB Community Podcast, hosts James and Amy are back to discuss various strategies for making MSP companies more valuable before a sale, including eliminating red flags, organizing business documentation, and having a clear elevator pitch. They also talk about industry trends such as the growing demand for specialized services like cloud computing and cybersecurity, the resurgence of buyer interest in smaller companies, and the impact of AI on business valuations. The hosts review recent cybersecurity incidents affecting major companies and discuss the potential need for a dedicated cyber military force. Additionally, the podcast covers notable industry news including Google's legal battle over search data, Elon Musk's new project to rival Microsoft, and Tesla's strategic shift towards humanoid robots. The episode concludes with upcoming events and courses aimed at helping MSPs leverage AI for their businesses.

---

Chapter Markers:

00:00 Introduction and Hosts Welcome

01:39 MSP Question of the Week: Increasing Company Value

06:09 Trends in M&A for Small Businesses

10:09 Recent Cybersecurity Incidents

14:19 Google's Legal Win and AI Impact

16:26 Elon Musk's New Ventures: Macro Hard and Tesla Robots

20:32 Fall Plans and Upcoming AI Course

---

New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI

---

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Overview:

In this episode of the SMB Community Podcast, hosts Amy and James discuss various topics including the shift in weather in the Midwest, the importance of developing an AI practice for Managed Service Providers (MSPs), and insights from top MSP executives about AI in the workforce. Amy highlights her AI course for MSPs, emphasizing the need for an AI acceptable use policy. The hosts also discuss the potential challenges and opportunities in AI investments, recent news about foldable phones from Apple, and the significance of the Windows 95 anniversary. Additionally, they mention the partnership between Ninja One and Halo, and James shares details about the upcoming Millionaire Mastermind event in September.

---

Chapter Markers:

00:00 Introduction and Greetings

02:14 MSP Question of the Week: Starting an AI Practice

06:22 AI in the Workforce: Insights from Executives

12:00 Tech News: Apple and Microsoft Updates

17:19 Ninja One and Halo Partnership

19:05 Upcoming Events: Millionaire Mastermind

21:27 Conclusion and Contact Information

---

New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI

---

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Overview:

In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics including the challenges of hiring level 3 and level 4 IT professionals, the importance of certifications and ongoing education in the IT industry, and the current job hiring trends influenced by the COVID-19 pandemic. They also touch upon an interesting study on the growth of millionaires globally and its implications. The hosts offer practical advice for SMBs on developing relationships with subcontractors and enhancing company culture to attract top talent.

---

Chapter Markers:

00:00 Introduction and Greetings

02:08 MSP Question of the Week: Attracting Top-Level Technical Talent

08:47 Discussion on Millionaires and Wealth Distribution

15:24 The Importance of In-Person Job Interviews

19:34 Value of Job Skill Certificates and Continuous Learning

27:27 Conclusion

---

New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI

---

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, host Karl Palachuk caught up with Dave Sobel to talk about his "explainer video" on Artificial Intelligence. Dave is the host of the Business of Tech Podcast - https://businessof.tech.

Recently, Dave posted a video describing all the ways he uses AI agents to collect articles, filter them, and give him enough information to put together a show. He also reveals all the tools he uses for database management, storage, and everything else.

This is a great example of the kinds of things IT consultants need to be helping their clients with regarding AI!

See Dave's video at https://www.youtube.com/watch?v=ZXw2mrmW6lk.

Subscribe to the SMB Community Podcast at https://smbcommunitypodcast.com.

Feedback always welcome.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Overview:

In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics relevant to the MSP community. They start with a casual chat about the weather and gardening before moving on to a listener's question regarding the best ways to communicate price increases to customers. The conversation shifts to security concerns, particularly focusing on vulnerabilities in printers and scan-to-email features, and the implications for MSPs. They also discuss recent developments in AI, including users' reactions to changes in Chat GPT and the security risks posed by new hacking techniques. The episode concludes with discussions about managing various devices on networks, upcoming events and courses, and the importance of continual learning and adaptability in the rapidly evolving tech landscape.

---

Chapter Markers:

00:00 Introduction and Welcome

00:23 Weather and Personal Updates

02:44 Handling Price Increases

11:03 AOL's Nostalgic Announcement

12:25 ChatGPT and AI Developments

17:07 Printer Security Concerns

23:27 Upcoming Events and Courses

27:22 Closing Remarks

---

New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI

---

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.