Snow Consulting Podcast

Transparency helps to create a thriving culture.

Emotional Intelligence allows you to stay consistent and puts you in a position of power. 

Blame is a missed opportunity to grow. 

As a leader, having self awareness will help to create the culture that you want. 

A Mission Statement and Core Values articulate who you are as an organization and what you are trying to accomplish. 

No one likes being micromanaged, yet it is a consistent issue with a vast amount of organizations. Most micromanagement happens because the leader actually cares. It typically comes from a place of care, but it comes out with fear and it doesn’t honor people. 

You have two options when you’re in an organization. You can empower people to do their job well or you can dis-empower them. One involves trust, one involves fear. In a culture where you have empowerment it allows people to become everything they can become. 

You have two main options that are always driving your culture: trust or fear. You’re either using fear or you’re using trust to be the engine behind the culture of your organization. 

Culture is the gut of your organization. Culture is the oxygen inside of your company. Once you can grasp how vital culture is you will always see the return on your bottom line. 

Culture is customer service. You cannot fake customer service for a long time. Customer service is the way people perceive you, the way they feel when they communicate with your organization, and how well they feel served and valued.