SOCAP International: Moving at the Speed of Innovation

SOCAP International: Moving at the Speed of Innovation

By SOCAP InternationalBusinessBusiness News
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SOCAP International: Moving at the Speed of Innovation episodes

  • Episode 7 – Predicting the Turn
    SOCAP CEO Marjorie Bynum chats with Dave Knox, author of Predicting the Turn: The High Stakes Game of Business Between StartUps and Blue Chips. Dave is also a keynote speaker at SOCAP’s Re-Imagine Conference in October. Learn more about the key insights in Dave’s book that also speak to important role of customer care.
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  • Episode 6 — Digital Assistants
    With the rise of intelligent digital assistants, what are the implications in customer care? Tune in to hear Scott Klososky of Future Point of View re-imagine the future of customer care with these up-and-coming artificial intelligence systems.
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  • Episode 4 – Innovation: The Great Divide
    Featured Speaker: Johnny Russo, Associate Vice
    President of Digital Marketing and Ecommerce, Mark’s

    How do you drive innovation in your team? Listen to Johnny’s perspective on
    what innovation means and how he builds trust and empowers his team to take
    ownership to drive disruptive thinking. Learn more in-person from Johnny as he
    keynotes at Moving
    at the Speed of Innovation: SOCAP’s 2017 Annual Conference.
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  • Episode 3 – Transformational Technology in Customer Care Delivery
    Featured Speaker: Josh Wilke, Director of
    Marketing, Wilke Global

    Is the customer care industry ready to embrace the artificial intelligence (AI)
    revolution? With up-and-coming technologies including chatbots and mobile
    messaging, learn about the ripple effects it has on the delivery of customer
    care. Hear from Josh on embracing change in the mobile revolution now and
    whether or not we are prepared for the artificial intelligence revolution.
    Learn more in-depth in our technology panels at Moving
    at the Speed of Innovation: SOCAP’s 2017 Annual Conference.
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  • Episode 2 – How to Tap into the Power of Innovation
    Featured Speaker: Tamara Kleinberg, LaunchStreet

    What is your “Innovator Archetype?” Listen to our latest
    podcast to learn more about this theory from Tamara Kleinberg, Founder of
    LaunchStreet and keynote speaker at SOCAP’s upcoming 2017 Moving at the Speed
    of Innovation Annual Conference. Learn more about the inspiration behind Tamara
    launching her own company dedicated to helping businesses ignite innovation as
    well as her thoughts on the innovation potential of today’s customer care
    industry. 
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  • Episode 1 – Beyond Technology: Discover the Innovation Toolbox
    Featured Speaker: Scott Klososky, Future Point of View

    Do you have what it takes to design an innovative technology
    strategy to stay ahead of the curve in today’s fast-paced consumer market? Tune
    in to hear more from Scott Klososky, Founder of Future Point of View (FPOV) and
    keynote speaker at SOCAP’s
    2017 Moving at the Speed of Innovation Annual Conference as he
    shares his thoughts on “digital maturity” as well as how organizations can
    adopt a culture of innovation and use technology to advance company goals. 
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