Restoration Today

Soft Skills for Rock Stars | Restoration Master Class Episode 16

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Taylor Carmichael, Director of Systems & Instructional Design at Southeast Restoration joins the Master Class podcast to talk through what power skills are needed to be a rock star in the Restoration industry. The topics they cover are:

  • How she defines "power skills" or "soft skills," and which ones are most valuable in the disaster restoration industry
  • An example of a situation at Southeast where soft skills made a significant impact on the outcome
  • What role empathy and emotional intelligence play when interacting with customers
  • How she has seen soft skills contribute to the growth and retention of her team
  • Which soft skills she has found challenging to develop, and how she has gone about improving the
  • ...and MORE!
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    Restoration TodayBy Michelle Blevins
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