Why is process documentation often treated as a “one and done” task when it could be an invaluable asset?

In this episode, our host dives deep into the purpose and impact of properly documented processes within organizations. Discussing frameworks like EOS and concepts from books like "Scaling Up," the conversation explores why documentation is more than a risk mitigation tool—it’s a foundation for onboarding, training, and sustainable growth. Discover the three main reasons for documenting processes, the pitfalls of viewing it as a checklist item, and how a proactive approach can strengthen resilience in times of change. Whether you’re a leader, manager, or team member, this episode provides insights into making process documentation a living resource for your organization.

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TIMESTAMPS

[00:48] Introduction to Process Documentation

[02:10] Why Documenting Processes Matters

[05:20] How EOS and "Scaling Up" Approach Documentation

[09:15] Three Core Reasons for Process Documentation

[12:40] The “One and Done” Misconception

[16:30] Leveraging Documentation for Onboarding and Training

[19:50] Creating a Proactive, Living Document