As owners, managers and team members, something everyone should be focused on is improving team culture. Whether it’s creating more accountability or celebrating goals, a good strong, and healthy team culture is an essential component of a successful practice.

In this episode, Moises Chacon dives into the topic of team culture and discusses 3 elements for elevating your team to have more accountability and better collaborative performance. He’ll also get into examples of these elements ad how to start implementing them into your practice right away!

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

Everyone knows that testimonials are important. Over 70% of customers, look through testimonials when they're making a decision on a product or service. They are looking for proof that the service you provide will get them the results they want. There are so many practices out there that do an amazing job at connecting with their patients and giving them a great experience, but they have difficulty capturing those successes in a meaningful testimonial.

In this episode, Moises Chacon discusses the power of having meaningful testimonials for your practice and shares the steps you can take to encourage your patients to dig deep when they share their stories about your product or service.

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

There will come a time when stress runs high with a patient or client and they have a buildup of negative emotions towards your practice or service, whether or not it's your fault. In these situations, it’s easy to try and defend yourself or even to shut down and not deal with the client’s issue, but there is a much better way to handle this by using the power of validation.

In this episode, Moises Chacon continues the conversation on validation, specifically how validation can help you deescalate stressful situations with clients or patients and lead them to a more logical conversation and solution. Validation has the power to turn that angry client into a loyal client, and it’s a lot easier than you think!

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

Validation doesn’t mean we have to tell the other person they’re right. Most of the time, all someone needs to feel validated is the acknowledgment of their position and the struggles they are facing. Validating your clients is an essential component of their experience at your practice, and sometimes all it takes is a little bit of empathy.

In this episode, Moises Chacon tells us how we can use empathy to validate the feelings of those we interact with. He’ll discuss ways you can make your clients feel seen, heard, and understood to ultimately lead to a great experience and a great relationship with your practice.

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

As we've visited practices throughout the country, we've noticed that mindset is a huge part of bringing better performance to your practice. You can perfect your process and provide your employees with all the tools to perform well, but the right mindset is what will get you to reach that next level.

In this episode, Moises Chacon talks about the different mindsets you may be working with at your practice, and why some may be holding you back while others could be boosting your performance. The ownership mindset should be the one we all strive to maintain, and you’ll learn how to use it to stay on track with the goals you have for yourself and your business.

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

What you focus on grows. Whether it’s in business or your personal life, the things you pay more attention to will grow, but how do we maintain a balance of focus in our practice to help it grow successfully?

In this episode, Moises Chacon shares three areas of focus that you must maintain to keep that balance, and one of the most neglected of these is revenue-generating activities. Listen in the learn what revenue-generating activities you could be putting your focus on to grow your practice financially and continue to provide better services for your clients.

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

One of the most powerful ways to connect with potential clients and grow your practice is through intentionally sharing success stories and testimonials. People come to you for a transformation and to improve their lives, even if it’s just in a small way. Hearing those stories from patients and seeing how much they love the practice not only makes you credible, but it adds that personal touch that will make your clients say, “I choose you.”

In this episode, Moises Chacon dives into the importance of success stories and testimonials. Listen in for stories on the effects of these testimonials that he has seen in real practices, and learn how to intentionally share your success stories for the biggest impact.

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

When we’re speaking to our patients and clients and we're sharing testimonials or success stories, how can we be intentional with the way those are delivered to ensure the most impact on the customer? Oftentimes, practices will share their stories in a clinical way, which may cover a lot of useful information, but won’t connect with the client the way it needs to.

In this episode, Moises Chacon talks about the importance of not only sharing your story, but delivering it in the right way. He’ll discuss the difference between stories, trailers, and documentaries when it comes to the presentation of your business or practice, and how you can entice your clients, tap into their emotions, and get them to create their own story with you.

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

Reciprocity happens when a gift is given to us, and it activates an emotional response in the decision-making part of the brain. When it comes to the patient experience, giving can go a long way, especially if you are intentional about what you give and how you give it.

In this episode, Moises Chacon discusses the law of reciprocity and how to use that concept to successfully grow your medical practice. Giving a gift to our patients makes their experience better and builds relationships and genuine trust. Whether it’s a free consultation or a customized extra in their service, the law of reciprocity will keep them coming back to you every time.

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.

So many clinic directors and managers face the challenge of helping their team understand how their goals align with the goals of the company and guiding them to increase their performance to reach those goals.

In this episode, Moises Chacon shares his advice on increasing your team’s performance with a purpose. Does your team understand what you consider a “win”? How do you measure how well your team is doing? Are the goals you are setting realistic? Listen in to find out how to ask the right questions to set your team and your practice up for success.

To find out more about how you can grow your medical practice profits, visit:  https://cashpracticedevelopers.com/

Subscribe to the podcast: https://spoti.fi/3ytm8JA

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.