In this episode, Kelsey dives into the common challenges business owners face when scaling their business, focusing on distinguishing between process problems and people problems. Drawing on personal experiences and real conversations with entrepreneurs, Kelsey provides examples of each type of problem and offers insights into solving them. 

The discussion emphasizes the importance of clear processes and communication in business growth, providing actionable advice for entrepreneurs to improve their operations and leadership. The episode is aimed at established entrepreneurs looking to streamline their business and scale efficiently.

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