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Solving Tech's Toughest Days: Leadership Insights from Jay Moran at Fiserv
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Jay Moran brings a refreshingly candid perspective to tech leadership as SVP and Distinguished Engineer at Fiserv, the global financial infrastructure company powering payments across 100+ countries. What makes his insights particularly valuable is the fascinating contrast between his public-facing leadership persona and his self-described introverted nature.
"I will come across extroverted," Jay explains, "but I would much rather not talk to anybody... be in my basement lab, just talking to people through emails." This honest acknowledgment of the tension many technical leaders face – needing to be visible while preferring to work behind the scenes – opens up a crucial conversation about authentic leadership in technology.
Jay's career journey spans from AOL's early days through VistaPrint to his current role building critical financial infrastructure, giving him a unique vantage point on how technology has transformed daily life. But what truly sets him apart is his approach to leading teams. He regularly tells his people, "Do as I say, not as I do," acknowledging that his personal work habits might not be healthy for everyone. When sending weekend emails, he deliberately adds notes like "do not reply until Monday" to maintain boundaries and respect his team's need to recharge.
Perhaps most compelling is Jay's perspective on diversity in tech. As a self-described "middle-aged white guy with gray in my beard," he recognizes he represents the demographic that has historically dominated technology leadership. Yet rather than being defensive, he actively works to change this reality through his involvement with Women in Tech initiatives, particularly their single mothers program. His personal connection – being raised by a single mother who had to get her GED after his father's death – drives his belief that "the best ideas often come from people who don't think the same way."
Ready to explore more authentic conversations with the humans shaping technology? Subscribe to Humans of Tech on your favorite platform and check out our merch store to represent the human side of the tech industry.
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By Carolaine Pino, Kelly PozdaSend us a text
Jay Moran brings a refreshingly candid perspective to tech leadership as SVP and Distinguished Engineer at Fiserv, the global financial infrastructure company powering payments across 100+ countries. What makes his insights particularly valuable is the fascinating contrast between his public-facing leadership persona and his self-described introverted nature.
"I will come across extroverted," Jay explains, "but I would much rather not talk to anybody... be in my basement lab, just talking to people through emails." This honest acknowledgment of the tension many technical leaders face – needing to be visible while preferring to work behind the scenes – opens up a crucial conversation about authentic leadership in technology.
Jay's career journey spans from AOL's early days through VistaPrint to his current role building critical financial infrastructure, giving him a unique vantage point on how technology has transformed daily life. But what truly sets him apart is his approach to leading teams. He regularly tells his people, "Do as I say, not as I do," acknowledging that his personal work habits might not be healthy for everyone. When sending weekend emails, he deliberately adds notes like "do not reply until Monday" to maintain boundaries and respect his team's need to recharge.
Perhaps most compelling is Jay's perspective on diversity in tech. As a self-described "middle-aged white guy with gray in my beard," he recognizes he represents the demographic that has historically dominated technology leadership. Yet rather than being defensive, he actively works to change this reality through his involvement with Women in Tech initiatives, particularly their single mothers program. His personal connection – being raised by a single mother who had to get her GED after his father's death – drives his belief that "the best ideas often come from people who don't think the same way."
Ready to explore more authentic conversations with the humans shaping technology? Subscribe to Humans of Tech on your favorite platform and check out our merch store to represent the human side of the tech industry.