When you lead, people will let you down. Knowing how to respond is important but knowing who you're dealing with makes all the difference. The Wise, the Foolish, and the Evil is a framework from executive coach Henry Cloud that sorts people into these three categories based on how they respond to feedback. Knowing which type you're dealing with changes everything about how you lead them.

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 You can also find the Henry Cloud video — ⁠linked here.