Script:
Call 1: Click here for the audio
Ginny: Could I speak to Sam Wu, please?
Sam: Sam speaking.
Ginny: Good morning. This is Brite Lens opticians. I believe you have an appointment with us tomorrow morning?
Sam: That’s right. For eleven thirty.
Ginny: Eleven thirty? Oh, I’ve got you down for eleven.
Sam: Let me check on the calendar. Oh, sorry. Yes. Eleven.
Ginny: I’m afraid we're going to have to cancel. Mr Cheung has flu and won’t be back at work for a few days. And all the other…