Welcome to the Software Process and Measurement Cast 220!   

The Software Process and Measurement Cast 220 features an interview with Stephen Parry.  Our interview was far ranging covering adaptive thinking, command and control management and MUCH, MUCH more!

Stephen's Bio . . .Stephen Parry is an organisational designer, international leader and strategist on the creation of service enterprises that are adaptive, innovative and engaging. He has a world-class reputation for passionate leadership and creating global organisations with superior service climates by changing the way employees, managers and leaders think about the business. He developed the Sense and Respond 3.0 principles and methods to bring about customer, employee, management and leadership b  ehavioural change and organisational development.

 He is the author of Sense and Respond: The Journey to Customer Purpose (Palgrave), a highly regarded book written as a follow-up to his award-winning organisational transformations.  His change work was recognised when he received Best Customer Service Strategy at the UK National Business Awards.  The judges declared his strategy had created organisational transformations which demonstrated an entire cultural change around the needs of customers and could, as a result, demonstrate significant business growth, innovation and success. In addition his Sense and Respond approach received awards from the European Service Industry for the Best People Development Programme and a personal European award for Innovation and Creativity for his work with organisational improvement and change.

His transformation work is the feature of a BBC documentary, The Crunch:  Creativity, Innovation and Change and is often interviewed on national media for his views on outsourcing and customer service issues. 

Stephen is now a judge at the National Business Awards and the National Customer Experience Awards. He is a senior partner at Lloyd Parry.

Contact Data:Blog www.leanvoices.comTwitter @leanvoicesand on.

Shameless Ad for my book! 

 co-authored by Murali Chematuri and myself and published by J. Ross Publishing. We have received unsolicited reviews like the following: "This book will prove that software projects should not be a tedious process, neither for you or your team."

NOW AVAILABLE IN CHINESE! 

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Next:

The Software Process and Measurement Cast 221 will tackle part 2 of my essay on Agile and Risk Management.  We will discuss techiniques I have used and ideas for next steps!