SPaMCAST 470 features the return of Ben Linders. Ben and I discussed his new book, .  Quality is something we all want and is required by our customers and clients BUT determining how we get quality is not easy!  We explored the definition of quality, who owns quality and what teams can do to deliver quality.  If you are into excellence in value delivery, this interview will inform and delight you.   Ben’s Bio: Ben Linders is an Independent Consultant in Agile, Lean, Quality, and Continuous Improvement, based in The Netherlands. Author of , , and . Ben is the creator of the . As an adviser, coach, and trainer he helps organizations with . He focuses on continuous improvement, collaboration and communication, and professional development, to deliver business value to customers. Ben is an active member of networks on Agile, Lean, and Quality, and a well-known speaker and author. He shares his experiences in a , as an , and as an expert in communities like , , , and . Follow him on twitter: . My Upcoming Appearances Metricas 2017 I will be keynoting on Agile leadership and delivering one my favorite presentations, Function Points and Pokémon Go 29 November 2017 Sao Paulo, Brazil ⇒   Re-Read Saturday News This week we are talking a short break in our re-read of Actionable Agile Metrics for Predictability: An Introduction by Daniel S. Vacanti.  ! This week we have a book shopping list based on our most recent reviews and interviews.  Check out the list and buy yourself, your team or a friend a copy of any of the great books on our list.  Support the authors and support the podcast! After shopping catch up on the previous Installments of Actionable Agile Metrics for Predictability: An Introduction   Dead Tree Book https://www.amazon.com/gp/product/098643633X/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=098643633X&linkCode=as2&tag=softprocandme-20&linkId=3488b22252fbe0c99b33ea226f9dcdf5 Kindle https://www.amazon.com/gp/product/B013ZQ5TUQ/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B013ZQ5TUQ&linkCode=as2&tag=softprocandme-20&linkId=f5bdfb462b1cb570344bba7dff6e3c37 Get your copy and begin reading (or re-reading)! A Call To Action I am looking for few more leaders of Agile PMOs for a special podcast and for background interviews.  Please contact me to discuss the topic at if you are interested in telling me your story!   Next SPaMCAST SPaMCAST 471 will feature our essay on the 20 Top Transformation Killers! Changing an organization, a team or even yourself is hard and there are lots of pitfalls to avoid.  Forewarned is forearmed! We will also have columns from Jeremy Berriault and Gene Hughson. Shameless Ad for my book! co-authored by Murali Chematuri and myself and published by J. Ross Publishing. We have received unsolicited reviews like the following: “This book will prove that software projects should not be a tedious process, for you or your team.” Support SPaMCAST by buying the book nglish and Chinese.