The Software Process and Measurement Cast 479 has three columns. The first column features a recent essay on the difference between a coach and a mentor in the form of a simple checklist. Which do you need? Check out the other three entries in this theme on the . Our second column features Steve Tendon who brings his Tame The Flow: Hyper-Productive Knowledge-Work Performance, The TameFlow Approach and Its Application to Scrum and Kanban to the cast (). Chapter 20 and 21 are extremely important to understanding and applying the TameFlow approach, therefore, we are spending time with the author to get to the heart of the concepts. Anchoring the cast is Jon M Quigley returning with his column, Alpha and Omega of Product Development. Jon and I discussed why employee engagement is more than an academic topic. Advertisement Thanks for all of your best wishes on the launch of Tom Cagley & Associates.  Our goal is to work with organizations and teams to unlock their inherent greatness. As experienced thought leaders, we have studied a wide range of organizations to uncover what makes them the best at what they do. By delivering training, guidance, and coaching we can help make the transformation of your organization and team a success - and prove it.  Lets talk! Email: Phone: 01 (440) 668-5717   Re-Read Saturday News This week we tackled Chapter 12 of Actionable Agile Metrics for Predictability: An Introduction by Daniel S. Vacanti. Chapter 12 is titled Service Level Agreements. Service Level Agreements (SLA) are an agreement to perform within certain limits based on past performance.  SLAs can be derived based on data visualization. Remember to b, and we will be back next week! Previous Installments Week 13: Interpreting Cycle Time Scatterplots Dead Tree Book Kindle   Get your copy and begin reading (or re-reading)!   Upcoming Webinars February 2nd, 2018 - 11:00 a.m. - 12:00 p.m. (CST) The International Institute for Software Testing Organizational change will be difficult at best without proper leadership. There are four leadership concepts that can double the chances that your agile transformation will be effective and stay that way!   February 6, 2018 6:30 PM - 8:30 PM CST AGILE best practices for STARTUPS If you are in the San Antonio area, please RSVP guys and this will help the organizers plan.  I will have opening remarks on business agility and then will focus on the questions and comments from the assembly! Next SPaMCASTSPaMCAST 480 will feature our interview with Paul Gibbons.  Paul and I had a wide-ranging discussion that began with his wonderful book The Science of Successful Organization Change, and led us to the broader conversation: that change is hard but it is even harder if we fall prey to magical thinking.