The interview on the SPaMCAST 68 is with Neil Potter.  Neil and I  talked of CMMI, process improvement and how change programs fit into economic environment we find ourselves in today and will again someday in the future.  The interview was a wide ranging discussion of process improvement. Neil Potter has been working in software design, engineering and process management since 1985. In 1988 Neil was an SEPG manager in a TI software development group, spanning USA, India and England. He has a B.Sc. in Computer Science from the University of Essex in England and Six Sigma Greenbelt certification from the University of Michigan. Neil is also a Certified Scrum Master (certified by Mike Cohn). Neil is also a certified CMMI High Maturity lead appraiser.  Contact:Email:     [email protected]: Tell a friend about the Software Process and Measurement Cast and show them how to subscribe.  Let me know and I will acknowledge you on the next show!  The essay is a continuation of my essay titled "Traceability: A Radical Approach Based on User Involvement".   Part three discusses the nine components of customer involvement which will be assessed in the model.  I am catching up to cleaning up the blog and posting the essay, I had a problem with my email system that required my full attention.Join the SPaMCAST’s community by joining the SPaMCAST Facebook page and get involved!!!! There are a number of ways to share your thoughts with SPaMCAST: •    Email SPaMCAST at [email protected]•    Voice messages can be left at 1-206-888-6111•    Twitter – www.twitter.com/tcagley•    BLOG – •    FACEBOOK!!!! Software Process and Measurement               Next Software Process and Measurement Cast: The interview in show 69 is with Kevin Brennan of the International Institute of Business Analysis (IIBA).  We talked about business analysis and the role of business analysts in the CMMI.  The interview was incredible.