Welcome to the Software Process and Measurement Cast 72!In the SPaMCAST 72 I interviewed Diana Larsen.  Diana and I discussed agile and retrospectives.  The interview was full of practical advice, philosophyphilopsphy, wit and wisdom.  Diana Larsen sparks the creation of workplaces where productive teams display resilience in times of change and focus on frequent delivery of high value software customers want and use. Drawing on fifteen+ years of experience working with technical professionals, Diana takes a pragmatic approach to consulting with leaders and teams to promote work processes where innovation, inspiration, and imagination flourish.Diana co-authored Agile Retrospectives: Making Good Teams Great! and writes articles and blog posts at . She is a partner in FutureWorks Consulting, LLC, in Portland, Oregon.Current chair of the Agile Alliance Board of Directors, Diana co- founded the “Agile Open Northwest” conference and the international “Retrospective Facilitators Gathering”.Diana discovers solutions and possibilities where others find only barriers and obstacles.Contact Data:Website:  Website:  Twitter:   DianaofportlandThe essay in SPaMCAST 72 concludes my essay titled Traceability, A Radical Approach Based on User Involvement.  This is part seven which includes examples (mini-case studies) and a summary.  The entire document will be available via my blog and at the David Consulting Group website.  I would also like to promote another podcast that I produce.   While a little off the IT track, Tales by Tom which are readings of my father's novels, novellas and short story collections is an engaging ang thought provoking podcast.  Visit Tales by Tom at www.talesbytom.com.Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: •    How to define customer satisfaction •    Strategies for identifying what really matters •    A practical framework for measuring customer satisfaction •    Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at Quest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is The next Software Process and Measurment Cast features an interview with David Bovis.  We discussed lean and the phycology of change.  This is a do not miss interview for anyone involved or impacted by change. . . .might mean everyone ought to hear this interview.