Today we revisit the topic of empathy as we mark the last show in year 16. As coaches and leaders, we are taught that being empathetic is critical. However, the blanket statement that we need to walk a mile in someone else's shoes is not all rainbows and kittens. We will also have a visit from Jon M Quigley who brings his Alpha and Omega of Product Development column to the podcast. Jon and I continue our conversation on flow and its importance for teams and leaders. Re-read Saturday News! This week Chapter 11 of looks up.  Even if you focus your agile coaching practice on teams you will need to coach up the managerial and executive hierarchy of the team. Week 11 - - http://bit.ly/3ZWo6z1 A quick advertisement: Controlling work entry requires preparation and knowledge, building to establishing a path to control work entry (magic wands are normally not available), which is why Jeremy Willets and I have developed a work entry workshop. Interested? Please email us at [email protected] or [email protected] Next SPaMCAST Using flow metrics to plan in Kanban and Scrum environments. Flow metrics are thought of as incredible metrics for value streams and value chains. They are equally useful at the team level — and in some cases even more powerful.   We will also have a visit from Jeremy Berriault who brings his QA Corner column to the podcast.