Welcome to the Software Process and Measurement Cast 76!In the SPaMCAST 76 I interviewed Tom and Mary Poppendieck talking about lean and their new book "Leading Lean Software Development: Results Are not the Point".  Our interview covered the book, lean and leadership to just a few topics.Mary Poppendieck has been in the Information Technology industry for over thirty years. She has managed software development, supply chain management, manufacturing operations, and new product development. She spearheaded the implementation of a Just-in-Time system in a 3M video tape manufacturing plant and led new product development teams, commercializing products ranging from digital controllers to 3M Light Fiber™.  Mary is a popular writer and speaker, and coauthor of the book Lean Software Development, which was awarded the Software Development Productivity Award in 2004. A sequel, Implementing Lean Software Development, was published in 2006.  A third book, Leading Lean Software Development, was published in late 2009.Tom Poppendieck has over 25 years of experience in computing including eight years of work with object technology. His modeling and mentoring skills are rooted in his experience as a physics professor. His early work was in IT infrastructure, product development, and manufacturing support, and evolved to consulting project assignments in healthcare, logistics, mortgage banking, and travel services.Tom holds a PhD in Physics and has taught physics for ten years. He is coauthor of the book Lean Software Development, which was awarded the Software Development Productivity Award in 2004. A sequel, Implementing Lean Software Development, was published in 2006. A third book, Leading Lean Software Development, was published in late 2009.Website: http://www.poppendieck.com/Leading Lean Software Development:  Results Are not the Point http://www.amazon.com/exec/obidos/ASIN/0321620704/poppendieckco-20Contact Mary:Phone:  952-934-7998Email:  [email protected]  Contact Tom:Phone:  612-804-7217Email:  [email protected]  The essay in SPaMCAST 76 is titled "Walls".  In the essay, "Walls" I explore the impact of living in an echo chamber when it comes to the ideas and concpets you use to drive change.Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: •    How to define customer satisfaction •    Strategies for identifying what really matters •    A practical framework for measuring customer satisfaction •    Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is http://www.qaiquest.org/dallas/index.htmlNext!The next Software Process and Measurement Cast will feature an interview with . . . Me.  Pat Ferdinandi turns the tables to explore the origins of the SPaMCAST and plans for the future.  I had fun being interviewed and hope you will enjoy the disucssion.