Welcome to the Software Process and Measurement Cast 77 marking the SPaMCAST's Three Year Anniversary!The Software Process and Measurement Cast 77 is a special show.  Even though we still have an interview and essay, we are going to turn things a bit on their head by flipping rolls and adding quite a few congratulatory comments.  The outpouring of well wishes was fantastic and in some cases pretty darn funny.In the SPaMCAST 77 the tables have been turned and Pat Ferdinandi interviewed me.  We talk about how the Software Process and Measurement Cast began, lessons learned along the way and where the Cast is going in the future.  Frankly being on the other side of the table was a bit intimidating but a lot of fun never the less!Contact information for the Software Process and Measurement CastEmail:  [email protected]:  +1-206-888-6111Website: www.spamcast.netTwitter: www.twitter.com/tcagleyFacebook:  http://bit.ly/16fBWVI am going to include SPaMCAST's production shedule on Facebook.  Your thoughts, comments, suggestions and ideas are welcome.We have a guest essay in SPaMCAST 77.   In this cast Richard Durnall shares his excellent essay "We’re not Japanese and we don’t build cars."   The essay explores the management paradigm of lean, its roots and why the path taken by western management practices will be difficult to change. This essay was originally published at DZone (http://agile.dzone.com).  I hope this is only the first of Richard's essays that grace the "bits" of the Software Process and Measurement Cast.Richard's Blog:  http://www.richarddurnall.com/Email:  [email protected] The DZone Article:  http://agile.dzone.com/articles/lean-development-benefitsTwitter: www.twitter.com/rdurnallConferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: •    How to define customer satisfaction •    Strategies for identifying what really matters •    A practical framework for measuring customer satisfaction •    Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is http://www.qaiquest.org/dallas/index.htmlNext!The next Software Process and Measurement Cast will feature an interview with Luigi Buglione.  We discussed how we reinvigorate training by including games, the process of change and software measurement.  I have already put Luigi’s ideas into action and that says a ton!