Welcome to the Software Process and Measurement Cast 78!In the Software Process and Measurement Cast 78 I interviewed Dr. Luigi Buglione.  We focused our discussion on how play can improve learning in a technical environment but also touched on measurement and change.  This was an intense interview that included many take aways that can be applied in your organization now!Contact information for the Software Process and Measurement CastEmail:  [email protected]:  +1-206-888-6111Website: www.spamcast.netTwitter: www.twitter.com/tcagleyFacebook:  http://bit.ly/16fBWVDr. Buglione's Bio:Dr. Luigi Buglione is Associate Professor at the École de Technologie Supérieure (ETS) – Université du Québec, Canada and is currently working as Process Improvement Specialist at Engineering.IT (formerly Atos Origin Italy and SchlumbergerSema) in Rome, Italy.  Previously, he worked as a Software Process Engineer at the European Software Institute (ESI) in Bilbao, Spain. Dr. Buglione is a regular speaker at international Conferences on Software Measurement, Process Improvement and Quality. He is also the Vice-President of the Italian Software Metrics Association (GUFPI-ISMA), where created the Software Measurement Committee (SMC), member of the ISBSG Technical Advisory Group, of the ISO/IEC WG10 Study Group and other technical national bodies on such issues.He developed and was part of ESPRIT and of Basque Government projects on metric programs, EFQM models, the Balanced IT Scorecard and QFD for software. He is also a reviewer of the SWEBOK project, co-authoring the proposal for a new Knowledge Area on Software Measurement for the upcoming 2010 edition.He received a Ph.D in Management Information Systems from LUISS Guido Carli University (Rome, Italy) and a degree cum laude in Economics from the University of Rome “La Sapienza”, Italy.  He is a Certified Software Measurement Specialist (IFPUG CSMS). Dr.  Buglione's reseach can be found at www.semq.eu He also suggests visiting GUFPI-ISMA. The Italian full website is @ www.gufpi-isma.org , the new English section of the site @ http://www.gufpi-isma.org/eng/Contact information for the Software Process and Measurement CastEmail:  [email protected]:  +39-06-8307.4472 Website: www.semq.euThe SPaMCAST's production schedule should be on the Software Process and Measurement Facebook page before this cast goes up!  Yell at me if it is not there.  Your thoughts, comments, suggestions and ideas are welcome.The essay SPaMCAST 78 is about the central threads or core truths that can be extracted from the myriad of manifestos currently being published.  Either they are all copying from each other or there might be something to learn from them.Conferences and Speaking Engagements in 2010 (To Date)Are Your Project Stakeholders Satisfied February 11, 2010 11:00 am - 12:30 pm Eastern Time Measuring customer satisfaction is more than just asking if your clients got what they wanted. Customer satisfaction is a messy mix of expectations, experiences, and perceptions - with maybe a hint of functionality. In this webinar, Tom Cagley will outline one method for measuring this mixture and for identifying what really matters in customer satisfaction.Learning Objectives: •    How to define customer satisfaction •    Strategies for identifying what really matters •    A practical framework for measuring customer satisfaction •    Not all attributes of customer satisfaction matter to the same level for all stakeholders Register at http://solutions.compaid.com/forms/WebinarA20100211?ProcessType=PreRegQuest Conference in Dallas April 21 - 23.  I will be talking on "Process Improvement in a Multi-Model World".  The conference includes two days of workshops.  The website to get more information is http://www.qaiquest.org/dallas/index.htmlNext!The next Software Process and Measurement Cast will feature an interview with Scott Stribrny.  We discussed leadership, risk, requirements, business analysis and innovation.  We had a great interview and covered a lot of ground including a discussion of one his recent articles, "We're Gonna Be in the Hudson."