On today’s episode, we talk about the real cost of enforcing your no-show policy. Yes, you should have a no-show policy that isn’t the problem but sometimes for special clients, your super regulars are it worth it to charge for the one time they miss? We’d love to know your thoughts. Topics Covered There is still time…

On today’s episode, we use a real example of a negative review that we really didn’t earn. How you respond and build your online reputation can mean the difference between more clients or empty books. What are the things we need to take responsibility for and when is it a time to say you’ve done…

On today’s episode, we talk about the peaks and valleys of running a business. Spring has sprung which means clients are spending more time outdoors and less time in your business. Keeping calm and use this season to your advantage. Don’t be afraid of slow business, use it to your advantage. Topics Covered The clients…

On today’s show, we talk about how do you ask for help and when. At the beginning of your career you probably have to do everything, but eventually, you’re going to need some help. Your time is more valuable than you think so learning how to delegate can be a big win. Topics Mentioned Learning to…

*** We recorded an episode 40 but somehow in the technology it got lost. So you’re not going crazy, it’s really not there. Enjoy this week’s episode*** On today’s episode, we talk about how some clients control the room in ways outside of sexual abuse. Lots of different ways clients try to take control of…

On this episode, we might actually offend you but Lynn gets real about appropriate client behavior and what is your limit. In this #metoo world sometimes it appears that a client is misbehaving but is he? While we want you to always have personal boundaries and stay within the limit of the law, but we…

On today’s episode, we talk about what you’re doing to attract and retain great spa employees and independent contractors. Sometimes the energy you put out is attracting the wrong person to join your team. This podcast we talk about how to deal with dealing yourself so you can better deal with your staff. Topics Covered…

On today’s podcast, we feed the therapists soup and talk about the difference between independent contractors and employees. The differences are very clear and not because you have brand standards but the independent contractor can have opinions too. Both can work but you need to be clear about what your local and state laws say…

Today we’re talking about making sure your technology to help clients actually helps your clients. Client care is everything for the foundation of your business, don’t let the tech get in the way. We take a lesson from a real-life experience and put it towards our own business and yours. Technology is an important aspect…

On today’s episode, we’re finally somewhat recovered from Valentine’s Day but Sessy has one more adventure with dryers. But, the real bulk of the episode is inspired by our Facebook Group member Chelsea. Chelsea wanted to know how to help a brand new massage therapist build her books. Topics Covered Ramona realizes she can’t do…