Stop chasing symptoms and start driving sustainable performance gains.

PMI Director Consultant Warren Knight shares how SPC Charts can unlock powerful insights into any metric, whether it’s sales conversion rates, recruitment timelines, or customer response times. This versatile tool goes beyond short-term results, revealing long-term trends that help distinguish normal variation from real performance issues.

With Warren’s personal insights, practical tips, and real-world examples, this conversation showcases how understanding variation leads to smarter decisions, prevents reactive management, and drives meaningful process improvements.


More resources on this topic:

• Podcast: Reporting and Reviewing Performance 
• On Demand Webinar: Accelerate Your Performance 
• Blog: 5 Challenges of Embedding Control Charts in Daily Process Management

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