Speaking from Experience - OLD

For decades, executives have struggled to maintain control over their organizations’ strategic direction due to a limited understanding of emerging technologies. This has often resulted in ceding significant influence to tech partners, both internal and external. 

However, the AI revolution presents a unique opportunity. Unlike previous technological shifts, business leaders recognize how behind the learning curve they are. They are actively seeking ways to bridge the knowledge gap for themselves and their people. In this episode. Will chats with Cortico-X VP Rik Reppe about how to enable executives to lead confidently in the AI era.

Get in touch with Rik: [email protected]

Follow Acquis Cortico-X on LinkedIn here.

It feels like AI can now write anything for us and create anything for us. In some respects it’s exciting, but it’s also scary, and it raises a depressing question: will AI kill creativity?

There are few people better placed to answer that question than Polish-American artist Agnieszka Pilat. Agnieszka is the Silicon Valley elite’s favorite artist. Intelligencer magazine has called her the court painter of the potentate’s of Silicon Valley, including Elon Musk, who has twice invited her onsite for an artist residency at SpaceX.

She is best known for her work with Spots: dog-like robots designed by Boston Dynamics, which are more usually used by mining companies or militaries than by artists. In her own words, “Machines are humanity’s children. I am just giving them a page in a family album.”

Get in touch with Cortico-X here.

Follow Cortico-X on LinkedIn here.

When it comes to emerging technologies, businesses think a lot about commercial and operational tactics, but often forget to consider the cultural changes that new technology will bring, and the responsibility for guiding those cultural shifts in a positive direction. We may be making this mistake with AI – there are a lot more reports on how your business can use ChatGPT than there are reflections on how AI will change how we live, love, and learn.

There is no one better placed to consider the intersection of technology and culture than Nathalie Nahai. Nathalie is a rare polymath with deep expertise in tech, marketing and psychology. Her first book, 'Webs of Influence', went on to become an international bestseller, and, alongside her new book, ‘Business Unusual’, serves as the cornerstone for her work with clients including Google, Accenture, Unilever, and Harvard Business Review. If that’s not impressive enough, she is a talented artist and musician to boot.

Get in touch with Acquis Cortico-X here.

Follow Acquis Cortico-X on LinkedIn here.

Visit Nathalie's website here.

Follow Nathalie on LinkedIn here.

There are some problems that feel like they are just too big to solve. African poverty has long fallen into this category. But try telling that to the "Cheetah Generation.” The “Cheetah Generation” are a new cohort of dynamic African entrepreneurs and professionals identified by Ghanaian economist George Ayittey, who are creating local pathways for change that will shape the future of African prosperity. They are bound together by the belief that entrepreneurialism and innovation are the keys to Africa’s future.

Magatte Wade is at the forefront of the "Cheetah Generation." She is an entrepreneur, CEO, and the world’s leading African prosperity activist. Throughout her career, she has created successful high-end retail brands inspired by diverse African traditions, most recently SkinIsSkin.com. Her latest book is titled, ‘The Heart of A Cheetah: How We Have Been Lied to about African Poverty, and What That Means for Human Flourishing.’

Get in touch with Acquis Cortico-X here.

Follow Acquis Cortico-X on LinkedIn here.

Contact Magatte here.

Everyone knows the US healthcare system is broken. That shouldn't be an excuse for healthcare providers to not do everything in their power to improve the lives of their patients and their caregivers.
To explore how to build trust in a broken healthcare system, Will is joined by Robyn Gilson, VP at Acquis Cortico-X, and Jeff Logan, VP of Patient and Market Experience at Providence, and winner of 'CX Leader of the Year' at the 2024 US Customer Experience Awards.

Get in touch with Acquis Cortico-X here.

Follow Acquis Cortico-X on LinkedIn here.

Some industries have conditioned us to have almost unreasonably high expectations, and some industries have conditioned us to have unusually low expectations. The moving industry sits firmly in the latter category. 

Ron Holt thinks that's not good enough, and he's doing something about it. Ron is one of America’s most interesting and successful entrepreneurs. He scaled his first business, ‘Two Maids & A Mop’ from a single location to nearly 100 locations, and then sold it. 

He is now CEO of Pink Zebra Moving, a disruptive and customer-focused removals company that is completely reshaping the moving experience, around the customer. Their mission is to be the world’s first happy moving company.

Get in touch with Acquis Cortico-X here.

Follow Acquis Cortico-X on LinkedIn here.

Learn more about Pink Zebra Moving here.

In some respects, it's never been more difficult to be a banker. You have to navigate historically low customer trust, increasing regulatory complexity, an uncertain macroeconomic environment, and a customer journey that is arguably more difficult to get right than in any other industry.

At the same time, the opportunities in banking have never been more exciting. The converging forces of digital and AI are enabling banks to realize the long-held ambition of hyper-personalized customer experiences at scale.

In this episode, host Will Kingston is joined by the leader of Acquis Cortico-X's Financial Services practice, Anson Vuong, to discuss the financial services landscape in 2024.

Follow Acquis Cortico-X on LinkedIn here.

Get in touch with Anson: [email protected]

You don’t need a management consultant to tell you that customer experience is important in 2024.  It was not always the case. In fact, before the CRM revolution of the early 90’s, experience was a word seldom heard in boardrooms.

In this very special episode, host Will Kingston is joined by the man who is widely credited with launching that revolution, Don Peppers. Don’s first book, ‘The One to One Future’, co-authored with his long-time collaborator, Martha Rogers, put customer relationship management on the map.  Inc. Magazine's editor-in-chief called it "one of the two or three most important business books ever written." 

He has since authored or co-authored a legacy of international business best-sellers that have collectively sold over a million copies in 18 languages. Research by SatMetrix in 2015 ranked Don and Martha as the world’s #1 "most authoritative experts on customer experience."

Get in touch with Acquis Cortico-X here.

Follow Acquis Cortico-X on LinkedIn here.

Human communication has arguably transformed more radically in the last twenty years than it did in the 100,000 years prior. The combined forces of the internet, digital technology, social media, AI, and rapidly changing social norms, have reshaped how we connect with each other. 

To discuss the profound implications of these forces on organizations and wider society, host Will Kingston is joined by Monty Hamilton. Monty is one of Australia’s most successful and respected digital entrepreneurs, having co-founded uBank, Australia’s first digital bank, and Belong, Australia’s first pay as you go fixed broadband product. 

He went on to join the PwC Partnership in Australia, before joining Telus, a Canadian National telecommunications company, first as its Chief Digital Officer and now as SVP and Global Telecomms Lead for Telus International.

Get in touch with Acquis Cortico-X here.

Follow Acquis Cortico-X on LinkedIn here.

Reach out to Monty: [email protected]

AI is already having a seismic impact on organizations and wider society. And we are barely even scratching the surface of its potential. But the technology is only half the story. The organizations that will thrive in an AI-driven future are the ones that can apply AI tools intelligently to solve customer problems.

To understand the possibilities, the pitfalls, and the applications of AI, host Will Kingston is joined by the co-leaders of Acquis Cortico-X's AI practice, Rik Reppe and Anand Balasubramanian.

Follow Acquis Cortico-X on LinkedIn here.
Contact Rik: [email protected]
Contact Anand: [email protected]