By Dr. Laura Sicola
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The podcast currently has 251 episodes available.
In this episode, Dr. Laura Sicola interviews Angelo J Valletta, CEO of Ben Franklin Technology Partners, about leadership communication and taking risks. They discuss the importance of concise communication, the challenges of being an expert in a specific field, and the need for empathy and servant leadership.
Angelo shares a personal story about dealing with a toxic team member and the lessons he learned from that experience. He also talks about taking a big risk in his career and how he communicated that decision to key stakeholders.
In this conversation, Angelo J. Valletta discusses the risks he took in his career and the importance of understanding the core drivers of revenue in an organization. He shares his experience in advocating for mobile banking and the challenges of persuading others to invest in new technology. Angelo also emphasizes the value of empathy in communication and the importance of storytelling to effectively convey messages.
He challenges listeners to practice empathy and find ways to help others within their organizations. Angelo also shares his journey of developing concise storytelling skills and the impact of having mentors in his career.
In this episode you will learn:
About Angelo J. Valletta
Angelo has close to forty years of progressively responsible managerial experience in diverse industries with companies ranging in size from small consultants to multi-national firms. He has a proven track record of developing and building effective internal and outsourced distributed teams and is a turn-around specialist in operations and customer service.
He has held multiple board-level leadership roles and had his book “7 Rs of Leadership and Life” recently published by Newman Springs.
Angelo currently serves as President and CEO for the Ben Franklin Technology Partners of Northeastern Pennsylvania. Prior to joining Ben Franklin Northeast, he served in several executive leadership roles at FISGlobal, one of the largest FinTech’s in the world; President and CEO of an independent Community Foundation; Senior Vice President and Chief Bank Operations and Information Officer at Sun National Bank; and Philadelphia Market Chief Information Officer at PNCBank. Angelo earned his undergraduate degree in Computer Science from Temple University and his MBA from Philadelphia University.
He serves on several non-profit boards and mentors students at a number of fine universities.
You can connect with Angelo J. Valletta in the following ways:
LinkedIn: https://www.linkedin.com/in/aundrea-mitchell-06746370/
“7 Rs of Leadership and Life” book: https://www.newmansprings.com/release/?book=7rs-of-leadership-and-life
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust.
Hear how she faced the challenge head-on, communicated transparently, and built trust through teamwork and honesty. It’s a testament to the strength of partnership and the importance of owning up to mistakes. 💪✨
In this episode you will learn:
About Aundrea Mitchell
Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb.
Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services.
Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best.
You can connect with Aundrea Mitchell in the following ways:
LinkedIn: https://www.linkedin.com/in/aundrea-mitchell-06746370/
Customer Contact Services website: https://www.yourccsteam.com/
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
Dr. Sarah Combs, CEO of University Area Community Development Corporation, shares her insights on the importance of active listening and recounts a personal experience where she failed to fully listen to a direct report, leading to a strained relationship. Dr. Combs also discusses the significance of engaging the community and seeking their input before making decisions. She shares a story about a project where she had to pivot from building housing to creating a park based on community feedback. She highlights the importance of humility and being willing to admit mistakes as a leader.
In this episode, you will learn:
About Dr. Sarah Combs
As the Executive Director and CEO of University Area CDC, Dr. Sarah leads a community development corporation that empowers and supports residents in one of the most underserved areas in Tampa, Florida. With a doctorate in business administration, she applies strategic thinking and innovative solutions to address the complex challenges of poverty, crime, health, housing and education in our community.
Dr. Sarah has 14 years of experience in this role, and she is also a published author and a courtesy assistant professor at the University of South Florida Muma College of Business. She has developed and implemented multiple programs and services that have improved the quality of life, well-being, and self-sufficiency of thousands of families and individuals. She has also forged strong partnerships with local and national stakeholders, secured significant funding and grants, and enhanced the visibility and reputation of her organization. Dr. Sarah's mission is to create a vibrant and sustainable community where everyone can thrive and belong.
You can connect with Dr. Sarah Combs in the following ways:
LinkedIn: https://www.linkedin.com/in/sarahkcombs/
University Area CDC website: https://www.uacdc.org/
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
In this episode, Dr. Laura Sicola interviews Misty Davis, the Chief Marketing Officer of Circana. They discuss the importance of authenticity in communication, the value of understanding different personality types, and the power of going to bat for others. Misty shares her experiences of taking risks, delivering hard news, and finding humor in everyday situations. The conversation highlights the significance of acknowledging and celebrating the achievements of others.
In this episode you will learn:
About Misty Davis
As Chief Marketing Officer at Circana, Misty Davis drives multiple marketing and sales initiatives to align with the company’s growth strategies, with the goal of accelerating demand, awareness, and ecosystem growth. She leads the continuous evolution of corporate messaging, positioning, and execution of the company’s narrative in key marketing assets, including digital presentations, campaigns, events, demos, sales enablement, and strategic communications. Davis is laser-focused on pipeline generation, ensuring the company communicates the right message at the right time and in the right place to all target audiences. She supports the company’s brand to employees and the community, as well as manages internal communications and industry relations efforts.
Previously, Davis had a 16-plus year career at Google, where she held several positions, the most recent of which was Director, Global Client and Agency Solutions, Consumer Packaged Goods, Consumer Health, and Tech. She began her career at Google working across U.S. teams, then in various markets throughout APAC in 2011, which catapulted her into the previous decade of global leadership opportunities. She is a thought leader and trusted confidant to her colleagues and a well-respected consultant with expertise in her field with clients.
You can connect with Misty in the following ways:
LinkedIn: https://www.linkedin.com/in/mistymuscatel/
Circana website: https://www.circana.com/
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
In this conversation, Liz Ross, CEO of Shift Paradigm, discusses the importance of transparency within a framework in leadership communication. She shares a personal experience where lack of transparency caused disruption and unrest within her organization. Liz emphasizes the need for leaders to communicate the big rocks and immovable objects in a business, while acknowledging that there may still be uncertainties. She also highlights the value of having opposing force personalities in a team to challenge and push against strengths and weaknesses.
In this episode you’ll learn:
About Liz
Liz Ross is the President and CEO of Shift Paradigm and brings more than 26 years of experience leading some of the world’s most progressive and fastest-growing agencies. She is passionate about challenging the norm and inspiring marketers to be early adopters of innovative ideas and technology. As a dynamic leader accustomed to navigating today’s complex marketing world, Liz has pioneered brand-consumer relationships for clients such as General Motors, Delta, HP, General Electric, United Health Group, Michelin, Citibank, IBM, Clorox, Cox Communications, Hillshire Brands, Visa and Pepsi-Cola, to name a few.
You can connect with Liz Ross in the following ways:
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
In this episode, Dr. Laura Sicola interviews Kate McQuade, the Vice President of Marketing at P360, a life sciences SaaS company. They discuss the importance of collaboration in leadership communication and the benefits of asking for help. Kate shares a missed opportunity where she didn't speak up and the lessons she learned from it. They also talk about taking risks in marketing and the importance of combining digital and physical outreach. In this conversation, Kate McQuade discusses her approach to risk-taking in marketing, the importance of delegation, and the dynamics of team collaboration.
In this episode you will learn:
About Kate
Experienced technology-savvy executive adept at navigating dynamic regulatory and reimbursement landscapes. Trusted advisor to senior leadership, providing strategic insights to gain a competitive edge in swiftly changing market dynamics. Enthusiastic about assisting clients in devising and executing impactful solutions that yield tangible results. Possess a well-rounded background having worked on both vendor and client fronts, supported by an extensive network of valuable connections.
You can connect with Kate McQuade in the following ways:
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
Reed Phillips, CEO of Oaklins De Silva and Phillips, shares insights on leadership communication and lessons learned from his career in investment banking. He emphasizes the importance of transparency in communication and the negative consequences of being secretive with employees.
Reed also discusses a time when he made a wrong hiring decision and had to let someone go, highlighting the importance of admitting mistakes and seeking input from others. He shares his experience as an investment banker and offers advice on building influence and overcoming communication challenges.
Reed suggests seeking feedback from industry colleagues and friends to assess one's abilities and areas for improvement. The conversation also touches on the importance of initiating conversations, developing storytelling skills, and simplifying complex concepts for clients.
In this episode you will learn:
About Reed
With over 29 years of experience as a CEO and co-founder of Oaklins DeSilva+Phillips, Reed has successfully built and led one of the world's premier investment banking firms focused on the media, marketing, information and technology sectors. He has also expanded their global presence as the chairman and president of Oaklins International, which has 850 investment bankers in 45 countries.
You can connect with Reed in the following way:
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents.
Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave.
He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
In this episode you will learn:
About Richard Blank
At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
You can connect with Richard in the following way:
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
In this episode, Dr. Laura Sicola interviews Ekaterina (Katie) Curry, the Managing Director of Millennial Specialty Insurance. They discuss various topics related to communication and leadership, including the importance of precision in word choice, the need to be a translator between the C-suite and the team, the power of timing in communication, and the challenge of explaining things to teenage kids. Katie also shares her experience of going to bat for someone on her team and the lessons she learned from it.
In this episode you will learn:
About Katie:
Ms. Ekaterina (“Katie”) Curry is a global business & operations leader with deep expertise in financial services and insurance. She currently leads Operations, Quality, Process improvement and Agency teams at Millennial Specialty insurance multifamily.
2x Fortune 500 leader, she has led colleagues on 5 continents through transformation and rapid growth. Katie transitioned from Financial Services to insurance at the end of 2022 and is focused on bringing best practices to the insurance industry.
Katie is originally from Bulgaria but has lived and worked in the U.S. for over 20 years. She holds an MBA in Finance and Entrepreneurship from Yale University.
She is a frequent industry speaker and author on operations,leadership, and working with Gen Z and Millennial colleagues. When she is not working, you might find Katie hiking with her husband, kids and their dog Flynn.
You can connect with Katie in the following way:
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
In this episode, Dr. Laura Sicola discusses the importance of crafting a clear and compelling elevator pitch. She deconstructs several examples of effective elevator pitches and highlights the key elements that make them powerful.
She emphasizes the need for simplicity, relatability, and passion in delivering an elevator pitch.
She also invites listeners to join her for an event where they can practice and improve their own elevator pitches.
In this episode you will learn:
You can connect with Dr. Laura Sicola in the following ways:
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
The podcast currently has 251 episodes available.
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