On this week's TechTalk, Dr. Jay and Brad interview their great friend, Joey Coleman.

As a keynote speaker, workshop leader, and consultant, Joey Coleman helps businesses design creative ways to engage their customers and employees - especially in the crucial First 100 Days® of the relationship lifecycle.

Joey Coleman has an eclectic background that has seen him defend "alleged" criminals, sell custom research to Fortune 500 executives, race along the Great Wall, juggle in front of the Taj Mahal, emcee charity auctions, work in the White House, sing a solo at the Kennedy Center, and travel to 51 countries (and counting).

As a professional speaker who has given thousands of speeches all over the world, Joey Coleman also works with a small number of private coaching clients to develop and hone their speaking skills.

His #2 Wall Street Journal best selling book Never Lose a Customer Again discusses the 8 phases your customer has the potential to travel through as part of their customer journey and the 6 tools you can use during that journey to create remarkable experiences for your customers.

His new book, Never Lose an Employee Again discusses the importance of creating remarkable employee experiences. Published by Portfolio/Penguin, this book is now available via e-book, audiobook, and hard back!